Deb Balderas (Blair) Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona Area

Comcast is a technology company that offers TV, Internet, Voice, Mobile and Home Security. As an Operations Manger I was responsible for the day to day activities of the call center. I managed various departments such as Sales and Retention, Movers, Office of Tom Karinshak (OTK), We’re On It (WOI) departments. Most recently I managed our Social Media.

Tucson, Arizona Area

VXI is a leading provider of business process and information technology outsourcing. VXI specializes in call center and BPO services. I was responsible for the day to day operations within the call center. Hired start up team for current LOB. Lead the supervisory team to drive performance and improve KPI’s.

Tucson, Arizona Area

As a business process outsourcer, I offer solutions, and expertise into the managing of the day to day operations of the scheduling department. I work closely with the executives and other client personnel in a non-profit organization that consists of three large hospitals and four Outpatient Imaging Facilities. My responsibilities include offering.

Responsible for the daily operations of a call center offering pharmacy benefit management programs (PBMs) designed specifically for workers’ compensation. Direct supervisory staff to ensure “Key Performance Metric’s” are met. Indirectly manage a staff of agents through the supervisors that perform both inbound and outbound related work. Manage day to day.

Responsible for the overall day to day operations of a 450 + employee Customer Service/Sales based call center that handled over 1 million calls per month. Manage all facets including Human Resource, Payroll, E-Commerce, Quality & Training Departments. Review all call center performance, plan with determined time frames, funding limitations and staffing.