Help manage health benefits for employees in small companies and start-ups. Enroll and terminate employees with the benefits carriers, process open enrollment applications, assist with medical claims, answer questions regarding health benefits for employers and employees while remaining HIPAA compliant. Assist employers with billing, contact groups when accounts become delinquent. Assist HR departments with on boarding and compliance. Run audits and census for clients. Create Welcome Kits for employers to give prospective employees and during open enrollment.

Part-time, seasonal position at a brick-and-mortar Hallmark franchise. Duties include cashiering, closing procedures, answering the phone, training new employees, restocking and organizing merchandise, keeping the store clean, helping people find the right gift and greeting card. Providing an excellent customer experience to shoppers with a friendly atmosphere.

22 years continuously working in a Customer Service call center for a wholesale aftermarket RV parts & accessories distributor. When Coast Distribution was acquired by LKQ Corp in 2015, and I was asked to transfer to the new company.* During the transition from Coast to NTP-Stag, I assisted in several departments providing documents and information on processes* Daily monitoring of phone calls for quality for customer service, returns, and technical support groups* Provided feedback to agents to improve calls & service to customers using best practices* Provide feedback of calls to manager and team leads for training opportunities and meeting discussions* Improved phone scores to meet company's new call guidelines* Reported metrics weekly, monthly, and quarterly using call center software* General office duties - ordering supplies, scheduling coffee & water deliveries, approving invoices for services, stocking breakroom, distributing mail, greeting visitors* Outlook, Outlook calendar, Microsoft Office, Excel, Word, Concur, Coupa, Shoretel, Encore, Cisco Jabber, AS400* Planned office parties and fun activities for our location, fostering camaraderie between the office staff and warehouse staff

Worked in the Customer Service call center for Coast Distribution, a wholesale distributor & manufacturer of aftermarket RV and Marine parts & accessories. Hired as Customer Service Representative, promoted to Customer Service Supervisor (Team Lead) in March 1998, promoted to Customer Service Manager in January 2001.* Scheduled and managed agents in 5 locations and 3 time zones (four US States, and Canada)* Ensured we were appropriately staffed to cover the call volume, which changed seasonally* Supervised the entry trade show orders, working with 14 warehouses in US and Canada to ship them, successfully processing $3 million in trade show orders annually* Was part of a team that converted from a proprietary software solution to a Y2K compliant solution for order processing in a $100M+ business. The team was also part of the implementation of online orders and credit card transactions for the company (first in the industry). * Reduced the number of product returns by troubleshooting order entry software* Worked closely with IT consultant to test and document changes and upgrades to order entry software, and dealer-retail programs* Trained agents and sales on order entry process changes* Payroll - processed employee time cards and vacation requests, and submitted to HR* Worked with the Warranty Department of proprietary brands, issuing credits* Worked with the Accounting Department, issuing credits / rebates to dealers and national accounts* Worked with executives, inside sales, outside sales, regional sales managers, warehouse staff & managers* Advantel, CyberACD, Cisco Supervisor Desktop, AS400* Produced a department newsletter* Was asked to record the phone greeting for our system (internal and external calls), and product specials available to customers calling in

Minor repairs on watches, clocks, and jewelry. Processed work orders for offsite repairs. Retail sales of related merchandise, inventory of products and repair supplies, restocked display cases. Maintained a clean and organized work environment. Worked opening and closing shifts. Processed payments using a cash register and credit card machine.