Implemented comprehensive learning strategies aimed at closing skill gaps among employees and teams.Performed thorough performance analysis in collaboration with leadership at various levels and subject-matter experts to identify performance gaps and root cause analysis.Effectively led innovative learning solutions for over 280,000 employees, yielding measurable improvements in job performance, compliance, and risk management metrics.Managed learning solutions, addressing diverse topics for various audiences. Achieved improvements in employee performance through consultations, facilitation, and coaching.Developed various learning solutions to support On the Job performance. These solutions include Quick Reference Guides, Quick Start Guides, FAQ, and Tutorial videos.Created and implemented Curriculum Evaluation strategies bases on business metrics and performance goals.

Managed and directed a team comprising 25+ Learning & Development Managers, Consultants, and Facilitators, responsible for the end-to-end process of curriculum development and execution of functional learning programs. Oversaw the team's efforts in meeting the training requirements for diverse functional groups within Home Mortgage Servicing, encompassing new hire orientation, role-specific training, up skilling, and soft skills curriculum.Collaborated with key stakeholders to design and implement holistic learning strategies, focused on improving overall learning effectiveness and alignment with organizational goals.Strategically allocated human and financial resources to fulfill business needs, resulting in the successful delivery of learning solutions aligned with business goals. This approach led to a measurable improvement in resource optimization and achievement of key performance indicators.Provided mentorship, coaching, and guidance to foster the talent development of direct reports, contributing to their career progression and facilitating effective succession planning.Recognized and suggested opportunities for enhancing processes and developing risk control measures to improve overall efficiency and mitigate potential risks.Provided guidance to management and HR colleagues on effective learning solutions and strategies, ensuring alignment between training needs and organizational goals.Analyzed and formulated policies and procedures to proactively address and mitigate potential organizational risks.

Served in a comprehensive Learning and Development role, encompassing needs assessment, task analysis, content development, performance metrics, and delivery of functional/technical training. Partnered with instructional design team to develop curricula, courses and materials gathered from consultative needs assessments, learning participants, business opportunities and needs of business groups.Presented recommendations for resolving complex situations and exercise independent judgement while developing expertise in functional area, policies, procedures, and compliance requirements.Applied analytical and critical thinking skills to research and analyze business problems of high complexity.Oversaw and executed training schedules across various business lines, ensuring timely and effective learning interventions. Coordinated with key stakeholders, partners, and SMEs across the business to ensure the approach will deliver the prioritized business outcomes.

Delivered standard and complex training content for several courses and multiple components (e.g., new hire, refresher, process, product or systems, and customer experience skills) to a diverse audience through directive teaching methods to help individual contributors and managers develop crucial job skills.Provided direction and supported business leaders of various levels of experience on functional learning strategies. Used advanced knowledge of general learning and development programs to understand the interconnectivity and business impact of various learning solutions.Provided one on one or group coaching to assist in the application of new skills learned.Acted as site training point of contact and led initiatives including implementation and communication plans.Partnered with the instructional design team to recommend content modifications to keep functional course content current and to ensure alignment with identified performance goals.