Debbie Abbott Email & Phone Number

Newport, Newport, United Kingdom

Key responsibilities• Share best practice and experience across the group • Innovate solutions that enhance working practice • Streamline process to ensure process and staff can be as effective and efficient as possible• Manage Stakeholders effectively • Engage and influence Senior colleagues • Ensure Governance and Structure is applied effectively to maximise project outcomes

Key responsibilities• Day to day Compliance query management• Deliver Compliance Monitoring – varied topics dependant on Legislation change/ Business requirement • Manage Breach and Incidents log• Compile and Analyse complaints data for internal trend and FCA reporting purposes• Attend ad hoc meetings where Compliance representation needed • Create Compliance Policies and review Business Policies

Aust, Bristol

Managing teams of agents to deliver Customer Service excellence in the Brightside Call Center. Responsible for a Complaints team, Payments team, 4 Customer Service teams. Key responsibilities and achievements - manage SLAs for both brightside online and external partnerships - improve culture and customer focus - support and develop Team Leaders through coaching and performance management.- successfully implement process efficiencies and optimise the customer experience.

I managed a variety of teams to root out issues, devise new processes and get the best out of the team. I ran a Customer Service team, Retentions team and Admin team. Progressed to Call Centre Manager within Brightside.

Newport, United Kingdom