Customer Experience Manager with a demonstrated history of working in the banking industry. Skilled in Banking, Customer Service, Sales, Credit Cards, Commercial Banking, and Leadership.Open to new possibilities to make a difference.
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RetiredBelfairs Academy Nov 2019 - Mar 2021Southend-On-Sea, England, United KingdomHappily retired - settling into a new life of rest and relaxation! I deserve it ☺️
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Customer Experience ManagerRbs Mar 2011 - Nov 2019Southend On Sea, United Kingdom -
Customer Experience ManagerRbs Mar 2011 - May 2019
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Sales & Service ManagerRoyal Bank Of Scotland Nov 2005 - Mar 2012
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Customer Services ManagerRoyal Bank Of Scotland Sep 2003 - Mar 2011
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Centre Manager ComplaintsRoyal Bank Of Scotland Mar 2013 - May 2019
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Centre ManagerCards Complaints Mar 2012 - May 2019Southend - On - SeaI lead the Southend Complaints Operation. Adhering to FCA regulations & requirements. I currently lead five different propositions ranging from a less than 2day resolution verbal team to over 5days for Fraud credit & debit, Commercial complaints & Collections & Recoveries. As an Operational Manager my duties include training and development of staff, managing Risk, creating strategies to improve the customer experience & providing resolutions to escalated complaints. My background has always… Show more I lead the Southend Complaints Operation. Adhering to FCA regulations & requirements. I currently lead five different propositions ranging from a less than 2day resolution verbal team to over 5days for Fraud credit & debit, Commercial complaints & Collections & Recoveries. As an Operational Manager my duties include training and development of staff, managing Risk, creating strategies to improve the customer experience & providing resolutions to escalated complaints. My background has always been in Customer Experience. I am an expert in this field & have a wealth of knowledge. Show less
Debbie Andrews Skills
Debbie Andrews Education Details
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The Appleton SchoolChildcare -
The Appleton School
Frequently Asked Questions about Debbie Andrews
What is Debbie Andrews's role at the current company?
Debbie Andrews's current role is Retired.
What schools did Debbie Andrews attend?
Debbie Andrews attended The Appleton School, The Appleton School.
What are some of Debbie Andrews's interests?
Debbie Andrews has interest in Social Services, Children.
What skills is Debbie Andrews known for?
Debbie Andrews has skills like Management, Banking, Sales, Retail Banking, Relationship Management, Financial Services, Customer Experience, Cross Selling, Credit Cards, Credit, Commercial Banking, Customer Service.
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1ormultiview.com -
Debbie Andrews
Dynamic, Energetic, Results Orientated With A Passion For Inspiring PeopleUnited Kingdom1gmail.com -
1alliedhealthcare.com -
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