Debbie Antoine Email and Phone Number

-Interviewed, assessed and served diverse vulnerable population to collaborate with client to create a sense of stabilization in domestic violence, poverty, mental health and homelessness

Registered guests and public government officials during public relations events * Maintained guest sign-in book during special events, ensured guest are provided withnecessary safety equipment during special events* Participated in community activities to passionately support Habitat for Humanity'sgoal of reducing substandard housing one family at a time

- communciated information regarding community projects sponsored by the organization-participated in community activities to promote Habitat for Humanity

* Answered a busy VOIP telephone system based on queued calls; responded to guestinquires with regards to product and services available and advised of current promotionsand specials

-answered a busy VOIP telephone system in a friendly and professional manner, based on queued calls-responded to guest inquiries regarding products and services available; advised of current promotions and specials-recorded guest orders and verifies to ensure accuracy, consistently maintained customer satisfaction and loyalty-recorded and highlighted special order instructions; reviewed with guest to ensure optimal customer satisfaction-processed gift card coupons, credit and cash transactions quickly and efficiently-provided optimal customer service to meet quality standards and specifications as outlined by the client-maintained a clean and safe work environment

Greeted clients and assessed their situation using a client centered method and actedin accordance with the principles of the crisis intervention theory.* Evaluated the extent of crisis intervention as dictated by client's needs andresources.* Created a safe environment to encourage client change and growth through anti-oppressive application of social service work.* Participated in client group facilitation to enhance client personal development in theareas of affective intervention and advocacy.* Assisted in a collaborative effort to analysis statistics of clients served.

I have training to act as a facilitator for peer supporting groups. I have training to support both adults and children. I bring to the role personal, academic and professional knowledge of mourning and grieving.

I recieved my academic training in the human relations training to become a social service worker

2009Coordinated the care and security of school-aged children; established an environmentfilled with mutual respect and sensitivity by implementing rules through positivereinforcement

Registered all visitors to the Outreach Community program; answered telephone in aprofessional manner and maintained/updated Rolex resource documentation

-received and processed store orders, promptly addressed errors and took corrective action-scanned incoming / outgoing shipments utilizing a hand held RF scanner-accurately picked and packed merchandise according to order forms and predetermined specifications; input orders into computerized data base-inspected products for defects and allocated for disposal, repackaging or donations-created a safe working environment by maintaining a clean and orderly work area

-picked and packed orders according to predetermined specifications and in compliance to quality standards; arranged transportation of product to various locations-achieved success in retraining for a new inventory system-scanned inbound and outbound shipments utilizing a hand held RF scanner

* Answered customer inquiries regarding product and services available; advised ofcurrent promotions and specials; responded to customer complaints promptly with an aim toreach mutually satisfactory agreements and maintained a safe work environment that adheredto the compliance of the Health and Safety regulations of the company

-greeted customers upon arrival; answered customer inquiries regarding products and services available; advised of current promotions and specials-processed cash, credit and debit card transactions quickly and efficiently, maintained cash flow to ensure availability to provide quick / accurate service to customers-processed coupons and promotions through an internal database system -followed void procedures ensuring accurate and detailed void descriptions were documented-respond to customer complaints promptly, efficiently implementing conflict resolution and listening skills to reach mutually satisfactory agreements-maintained a clean and safe work area at all times in compliance to Health and Safety regulations and organizational policies and procedures

Created a safe environment for school-aged children based on sensitive and positiveattitude building* Established an incentive program for children within subsidized housing meant to reducethe effects of child poverty through organized play* Provided stimulation activities for school aged children including arts, crafts, games,and special events

Attended monthly meeting of Erindale Terrace building to establish how quality ofliving within government subsidized buildings could be improved and strengthened by boardof directors* Educated other tenants of the rights and responsibilities as outlined by the Landlordand Tenant Act