• Evaluate, negotiate and settle high-volume first party catastrophe claims.• Work as a liaison between field adjusters and insureds regarding missing documentation, overdue estimates and invoicing errors.• Provide exceptional customer service, ensuring insured has a positive experience with claims process, even when denying the claim.Currently on assignment with CNC Catastrophe & National Claims.

Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.

• Key member of team that developed business requirements for an Assigned Risk Commercial Auto policy administration system.• Execute manual test cases, analyze results, report and track defects, verify fixes and perform follow-up work to resolve issues. • Played leading role in planning and managing implementation of several server upgrades by working closely with the IT staff at client site and ensuring minimal downtime.• Developed training documentation for a variety of components of the policy administration system.

Commercial Inland Marine• Managed systems enhancements for both web-based and mainframe rating systems including writing business requirements, participating in functional requirements, QA testing, post-production testing and internal/external communications.• Lead role in managing the development and implementation of a new Master Builders’ Risk product for the Inland Marine business unit. • Organized business unit responses to Corporate Audit findings.• Managed trade show business plan for approximately 30 trade shows annually, working closely with key business leaders to ensure successful event participation.• Managed pre-show and on-site logistics for Cargo Theft industry trade show for four continuous years including invitation development and monitoring, Continuing Education licensing, creation of event booklet and ordering food for approximately 180 attendees.

• Evaluate, negotiate and settle high-volume first party catastrophe claims.• Work as a liaison between field adjusters and insureds regarding missing documentation, overdue estimates and invoicing errors.• Provide exceptional customer service, ensuring insured has a positive experience with claims process, even when denying the claim.

Flood and New Product Innovations• Managed the conversion of claims data from a legacy system into a newer web-based system.• Co-managed the launch of two new products for the flood industry, FloodWrap and Excess Flood. • Worked with underwriters and the vendor to debug systems issues, resolutions and project prioritizations.• Assisted in the successful transition of Travelers flood business to American Bankers. • Support the Marketing Team with reports, eBlasts and creating and editing marketing collateral

Flood, Boat/Yacht and Wedding Insurance• Managed the flood vendor conversion from CSC to National Flood Services; included policyholder and agency data, systems, business processes, and communication plans.• Acted as a Claim Examiner for several hundred flood claims escalations for Superstorm Sandy. Worked with policyholders, agents, adjusting firms, independent adjusters, public adjusters, attorneys, CPAs, flood vendor, FEMA and Insurance Departments.• Managed cross-organizational teams in the development and implementation of multiple large systems projects for the boat and yacht organization.• Planned, organized and executed trade show events as well as agency dinners at various boat shows. • Served as a resource to agencies for contracts, marketing collateral, and business reports. • Reviewed legislation and implemented systems and forms changes needed for compliance purposes.• Co-designed Wedding and Special Events website.

• Provided Project Management services for OneBeacon Professional Partners’ to implement a web-based rating and underwriting application. Using Duck Creek Technologies, Inc. proprietary software, worked with the business to create a project plan, implement the business requirements including defect prioritization, weekly releases to pre and post-production and training of employees on the software.• Project Manager for multiple web site application projects. Included working closely with the customer to determine business requirements; writing system/technical specifications; creating project plans and test plans; performing QA; managing resources, contracts and budgets.• Managed seven full-time employees including training, day-to-day priorities, and benefits and payroll processing.

• Managed multiple teams of internal and remote employees for Personal and Commercial Lines web-based rating and policy administration systems using agile project management methodologies. From project initiation through implementation, responsibilities included project scoping, collecting requirements, securing resources, managing multiple project plans, identifying risks, managing defects, budget management and communication plans.• Worked closely with the customer and internal Architects, Developers, QA and Management team to facilitate business requirements, technical specifications, QA plans, contracts and budgets.• Provided hands-on coding, debugging, QA, process creation, and user documentation.• Required strong property/casualty insurance knowledge, carrier business processing as well as software development lifecycle processes.• Assisted in the sales process by completing Request for Proposals (RFPs), Proof of Concept products, and onsite demonstrations for prospects.

• Determined scope, business objectives and technical specifications needed to develop, implement and test Internet and DOS-based Property/Casualty rating solutions software. o Demonstrated strong project planning, budget control, risk analysis, internal and external communication and customer support skills. o Required a comprehensive knowledge of AMS products as well as workflows for system implementations in insurance agencies, carriers and web portals. o Capable of interpreting data models, data streams in binary and XML formats to match ACORD or company-specific data standards. o Accountable for managing multiple accounts with revenues totaling over $5 million. o Extensive contact with insurance carriers and agencies countrywide.• Assisted Sales in pre-contract negotiations. Includes analysis of prospects desired workflow, drafting and negotiating proposals and contracts, and completion of Request for Information and RFPs.• Handled a multitude of extracurricular projects including development of technical user documentation for system implementation and components of our internet-based product, analysis of business processes, review of third party vendor software, Safety Committee Chairperson and secured the cafeteria vendor for the building.

• Filed and obtained regulatory approval for health and life insurance and HMO products and forms. Included developing relationships with state regulatory officials and negotiating filings to obtain filing approval.• Developed contractual language, Letters of Agreements and marketing brochures for health and life insurance policies and HMOs. Required research, analysis and implementation of new products in compliance with state legislation and regulations as well as company strategy.• Researched Utilization Review renewal application legislation and developed a schedule for submission to 32 states. Resulted in timely and accurate applications and approval by Insurance Departments.

• Developed automobile and homeowners pricing structure for various markets. Worked with Actuarial and Claim Departments as well as various Field Office personnel.• Developed a positive relationship with 30 rate quote vendors. Met with external customers in the Auto and Homeowners industry; reviewed and implemented a rating communication and distribution system to benefit all. Feedback received was extremely positive.• Business Project Manager for a large implementation of a Vehicle Identification Number automated system. Project involved developing a team, brainstorming new ideas, working with ISO, researching industry procedures and successfully implementing the new system.• Implemented new products based on industry and company strategies. Required research and analysis of federal and state legislation.• Drafted contractual language for rules, contracts and forms for automobile, homeowners, recreational vehicle, and assigned risk lines of business based on state legislation, regulations and bulletins.• Contributed to preparation of market conduct examinations by various Insurance Departments. Required flexibility, accuracy and extensive knowledge of property and casualty lines of business.• Assisted in development of various underwriting and rating automated systems. Required manual rating to check the accuracy of automated system.