Debbie Baker Email & Phone Number

United States

Manage up to 22 mixed Microsoft Exchange Migrations, Network Core upgrades, Microsoft Intune, and more projects simultaneously, cost ranging from $10k - $250k.

Providing project leadership for the full lifecycle execution of construction management activities involved with purchasing distressed properties. • Basic design drawings and finishing work (Painting, insulating, millwork)• Monitor construction projects on-site, paying attention to detail, and making daily decisions about construction activities. • Met all construction project deadlines and budget limitations.

San Diego, California, Us

Contracted to the City of Long Beach for computer upgrades throughout the city.Work with internal teams and external clients to ensure the timely delivery and deployment of technology devices to external clients.Responsible for the project management, execution, support, and problem-solving that ensures the deployment of laptops and desktops to clients.Responsible for overall Deployment of technology devices to clients. The volume is currently 900 devices annually.RESPONSIBILITIES:Work collaboratively with Client Liaison to ensure that PCs are deployed according to the TIG standard of excellence.Work in collaboration with the client, determine the PC replacement schedule for each department.Communicate with the client and ensure the receipt of the information required to deploy each PC and the associated peripherals.Create Project schedule/timetable and milestones, based on executed Statements of Work (SOW).Responsible for multiple simultaneous client laptop/device deployment projects.Maintain and monitor multiple project schedules while ensuring all deadlines are met or exceeded.Monitor schedules by tracking tasks and initiatives within our Project Management system.Overall responsibility for tracking all incoming product shipments, from notification by the supplier to end-user delivery.Provide appropriate updates to both TIG management and clients, ensure timeline and budget are being met, and that solutions are effectively delivered to customers.Maintain timely delivery schedules to clients.Analyze and improve processes as neededWork closely with upper management and different teams

Glen Allen, Va, Us

Contracted to SAIC for the City of Anaheim• Manage scheduling with ongoing lease replacements between users and technicians• Technical Support for all city departments which include fire stations• Work within an ITIL environment, meeting SLA requirements utilizing Service Now ticketing system.

Incident Management:• Identify performance issues proactively.• Provides support for non- standard or specialized systems including proactive and reactive troubleshooting.• Works within strict time scales and elevates incidents within defined time windows.Problem Management:• Uses proactive monitoring procedures/tools to identify problem prevention opportunities.• Apply technical knowledge to eliminate recurring incidents.Change Management:• Configure system hardware, software and network components to meet established standards with assistance.• Perform installations, configurations including security and patch deployment.Configuration Management:• Elevate discrepancies within Configuration Management Database (CMDB) to ensure customer system integrity.Operations Maintenance:• Perform routine maintenance.• May include performing tape/backup operations.Quality:• Understands the impact of operations delivery on the customer's business.• Manage team's ability to meet target goals through coordination of continuous service improvement initiatives.Project Management:• Contribute to project management initiatives.Escalation Management:• Provide subject matter expertise.• Manage escalations off core business hours.Customer Relationship:• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.• Work effectively in a multicultural environment.• Participate in customer visits and service reviews.• Respond to service, product, technical, and customer-relations questions.

Windows 10 Rollout: Leading the full lifecycle execution of IT project related activities involved with upgrading 2500 workstations from Windows 7 to 10 including the hardware lease replacements of 800+ workstations. Responsible for Resource Scheduling, Weekly and Variance Reports Workstation Discoveries – Remote or on-site visit to end-user, capture data, data backup and restoration.Communication to City Employees, IT liaisons & City Management and Technical team via phone, email, and in person. Conference calls providing project status, upcoming schedules, and issues to shareholders and management.Customer training about new operating system. Created cheat sheet to assist users to identify basic Windows 10 functions such as how to log out, were to find printers, and more.Next day technical support to end user to ensure customer satisfactionApplication documentation

Create SOP’s on applications and troubleshooting tips.Prior to Merger with Capital Source Bank - IT Project Manager for Branch Relocation, Remodels, Disaster Recovery ExercisesProject scheduling and resource allocation utilizing Microsoft Project Coordinate with General Contractors and other third party vendors (security, data, movers, etc.), internal business units and network and server administrators Converse electrical, network rack, and security requirements for IT server room Readings of blueprints or city approved plans Status updates through meetings, email, phone, and face to face Tracking project status Timelines utilizing Microsoft Visio for smaller projects that did not need project planning Support 220 users which include 8 branches, data center, and corporate office. Duties include but not limited to help desk support, inventory, end-user support via phone, email, ticketing system, and on-site.OS supported – Windows 7 and 10, XPApplications supported FiServ, Office 2010 Suite, Adobe Products and more. Security Admin for Oracle EBS, ADI and Discoverer, Citrix end user SupportHardware includes but not limited to laptops, desktops, printers, teller peripherals, and moreSamsung and iPhone setup and supportInventory Control

Irvine, California, Us

Maintain and Update current servers (Xen, Citrix, Virtual, and Physical)Update Security Policies on Workstations and BlackberriesSupport 70 desktop remote and local usersFirst level support for Jack Henry Modules

Beverly Hills, Ca, Us

Support 300 + users locally and remote using Altiris and Heat ticketing systemLiaison between bank managers and Vendor for Secondary Cisco Router and Switch installationResident Expert on Open Solutions Inc. Application for all working peripherals.Testing of new equipment to see if they work in our environment (ex. Magnetic Card Readers, POS Printers, scanners, etc).Run several projects such as rolling out new applications (Essbase, Office 2007, and more), Hardware analysis, software patches, and many more. Applications supported Oracle, ADI and Discoverer, Office 2003 & 2007 Suite, Adobe Products and more.Disaster Recovery ExercisesOS supported – XP and Windows 7

New York City, Us

• Provide technical solutions from hardware to driver installation issues to customers through email, on various Windows and MAC platforms. • Troubleshooting Wireless, Ethernet, and USB connections • Answer an average of 200 + email per week. • Create canned answers for other email support members to use for email answers

Fremont, California, Us

Support 600+ users at two sites, including hardware & software issues on desktops, laptops, scanners, blackberries and printersAuthored 30+ Standard Operating Procedures (SOPs) for company application troubleshootingManaged projects including employee relocations and application rolloutsAltiris NS server and DS server (Patch Management, Reports, Image Deployment)Disaster Recovery Network trouble shooting (from the switch ports to the desktop)Software supported includes but not limited to: MS XP Professional, Office 2003, Adobe Suite, Omni Rim, VisiFlow, and in house applications

Blue Bell, Pennsylvania, Us

Bureau of Alcohol, Tobacco and Firearms: Technical leader overseeing 2 sites and 4 technicians in computer upgrade to Windows 2000 and administrative duties.Santa Ana Unified School District: Assumed responsibility as Technical lead to ensure all Cisco routers and switches were installed and network diagrams were completed. Completed $4 million project on time resulting in additional 2 years of projects to advance network backbone.Brinks: Analyzed site surveys for over 200 locations worldwide on time to prepare for customer needs. Developed proposals for servers and WAN optimization leading to a multi-million dollar worldwide contract.Social Security Administration: Team Leader in the installation and Support on a Token ring LAN, for Windows NT 4.0 Servers, Workstations, and Specialized Workstations, Remote Bridges, Network Printers, Controlled Access Units, and Lobe Attachment Modules.

Generated proposals for contract services for Motorola to implement 911 systems at various Police Departments in Orange, Los Angeles, San Diego, Venture, San Bernardino, and Riverside Counties. • Proposals After site walks write up proposals to install specified equipment of 911 systems for police departments or inside and outside wireless communication equipment (cabling, antennas, equipment racks, power distribution, battery backup, Motorola analog and CDMA etc.)• Contract negotiations Negotiate net terms for payments to vendors Negotiate per diem into contracts Change Orders when needed• Purchasing / Billing• Scope of work Define project scope, project plan, and scheduling• Blue prints and schematic readings• City permits and oversee site inspections

Bachelor Of Science (Bs), Business Management With A Concentration In Project Management

Certificate, Fundamentals Of Project Management

Certificate, Project Planning & Scheduling Techniques

Certificate, Team Building For Project Management

Certificate, Project Cost Management

Certificate, Microsoft Office Project 2007, Managing Projects

Certificate, Security 5 And Wireless

Completion, Implementing &Supporting Ms Win Xp Professional (2272)

Completion, Building Cisco Multi-Layer Switched Networks (Ccnp)

Completion, Cisco Academy 1 & 2

A+, A Plus Certified Service Technician

Mcp, Mcp

Technical Degree, Computer Technology