Debbie Baker Email & Phone Number

Kingston Upon Thames, England, United Kingdom

London, United Kingdom

• Act as a prime contact for internal customers on the phone or deal with the more complex customer initiated instructions/requests.• Update customer information/databases. • Provide on job coaching, support and guidance to colleagues.• Review current procedures and recommend improvement where necessary.• Analyse and interpret enquires to determine customer need providing informative solutions to all but the most complex enquiries, referring as necessary.• To act in… Show more • Act as a prime contact for internal customers on the phone or deal with the more complex customer initiated instructions/requests.• Update customer information/databases. • Provide on job coaching, support and guidance to colleagues.• Review current procedures and recommend improvement where necessary.• Analyse and interpret enquires to determine customer need providing informative solutions to all but the most complex enquiries, referring as necessary.• To act in accordance with the relevant regulatory requirements and standards• Ensure that the appropriate Coutts and RBSG policies and procedures are followed for all client, business and bank responsibilities. Show less