•More than 16 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, software user support, warehouse implementation and efficiency and optimization and planning/implementing proactive procedures and systems to avoid problems within the system.•Possess solid computer skills.•Excellent working knowledge using both IBM and SWS; Microsoft Excel, Word and Power Point; Infogenesis configuration Legacy or UD and Infinium Products.•Ability to train, motivate, and manage employees.•A team player, acknowledged as “Total Service Professional.”•Develop plan, conduct audits and variance analyses, process tax reports and filings, and maintain/update accurate inventories.•Currently Owner and CFO for an Automotive/Diesel repair shop.