> Interviewing candidates and placing them into suitable positions> Booking in registrations> Site assessment visits> Organising and facilitating job centre assessment days> Payroll and invoicing

> Floor managed 70 FTE contact centre advisors> Managed a team of up to 15 people by leading and performance managing by setting SMART targets and on the job coaching> Part of the internal and external recruitment team managing and integrating new recruits into the business and actively involved in with training and development programme and assessing candidates capabilities> Offered support, guidance and stability through a period of immense change within the contact centre keeping moral and motivation high