Debbie Bicker Email & Phone Number

Adhere Label Products － Lake St. Louis, M OTechnical Service Representative working with customers, material suppliers, tooling andplate manufacture to design, develop and create application specific label.Collaborate with production and vendors to meet daily production schedules.Maintain supplier relations for materials, art and plates, thermal transfer ribbons, printer andsoftware.Work with production and suppliers to offer press side troubleshooting for color, printquality, material and tooling issues.Offer customer support for thermal transfer printing software and hardware issues.Solicit new sales; including develop, train and initiate government sales.Provide customer sales & service support including; quoting, order entry, qualityrequirements, sales and inventory monitoring.Visit new and potential customer locations.Management – hire, train and manage employee(s) for office and assist in hiring andmanaging production personnel.Assist in the design and development of website and marketing materials.Design and implemented Access database program for production work orders; includingmaterial, die and customer database.Maintain detailed administrative and procedural processes to improve accuracy andefficiency.

08/1986 to 03/2001Diagraph Corporation － St. Peters, M OLabeling – St. Peters label production facility. Performed various tasks;As needed visited customer locations to help in the design and sales development processWorked closely with production to resolve material, die or design issues.Managed a group of employees – performed annual performance reviews.IT – helped train and implement new software packages. Helped to train employees inMexico City locationISO - Involved in implementation of ISO Quality System and audit process.Negotiated and helped to maintain competitive pricing from raw material and toolingvendorsWorked with production and vendors in specific customer design developmentOrdered raw material/helped perform and maintain raw material inventory.Other work experience while employed at

Business/Computer Programming

Activities and Societies: FBLA President

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