Over 20 years in the Hospitality, Food & Beverage, and Customer-Service related industry.Highly accomplished and results-oriented professional with a comprehensive understanding and background in Events & Catering, Food & Beverage Preparations, Service Standards and Guest Relations services for various well-known Hotels and Food Program.Having been in the Hospitality industry for over 20 years, I have successfully planned, serviced, and supervised events that ranged from 10 to 100,000+ attendees. With this, I have also developed the following personal and professional qualities, but not limited to:● A passionate, agile, and “hands-on” leader – a Servant Leader.● A team player and a leader who keeps a positive attitude with that willingness to take any challenges to the next level and exceed any expectations that go along with it.● A fearless leader who is never afraid to take risks while protecting business and the team.● Always encouraging product, service, business & team innovation.● Thrives in problem-solving -- a natural troubleshooter.● Results-Oriented, Entrepreneurial & Self-Motivating ● An Advocate of Building Relationships at all Levels● Team Training & Development● Quality Assurance & Client Satisfaction Monitoring● A Self-Starter The following achievements demonstrate my qualifications:● Spearhead multiple Building/Facility Openings.● Managing extensive Events & Catering Departmental responsibilities.● Lead planning & execution of high-caliber, Special/VIP events.● Created and led a Catering Academy training program to further educate team members for improved customer service. ● Successfully conceptualized, developed, and managed innovative training and SOPs to optimize guest satisfaction and retention. ● Contributed to increasing and exceeding revenues while reducing operating and labor costs through effective vendor negotiations and training initiatives.● Coaching and developing staff to peak performance levels through one-on-one coaching, goal setting, and individualized career planning strategies.● Demonstrating outstanding communication, organization, and team leadership abilities.I have been, and continuously am a part of a growing company. I have been given the opportunity to develop and implement F&B and event-related service standards and SOPs. I continuously mentor team members that want to grow, learn and hone their skills specifically in Food & Beverage, Corporate Dining, and Event-Planning (Corporate, Conferences and/or Conventions).