Debbie Cates Email and Phone Number

Responsible for independently overseeing all aspects of a multi-tiered, on demand, Technical Support center that serves as a single point of contact for approximately 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates throughout the United States on a 24/7/365 basis.Responsible for all Warehouse related function including domestic and international shipping and receiving, inventory control, cycle counting and return material authorization. House $1M… Show more Responsible for independently overseeing all aspects of a multi-tiered, on demand, Technical Support center that serves as a single point of contact for approximately 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates throughout the United States on a 24/7/365 basis.Responsible for all Warehouse related function including domestic and international shipping and receiving, inventory control, cycle counting and return material authorization. House $1M equipment ready for deployment to the field for break/fix, Field Tech truck stock and implementation projects. Manufacturing management of configuration and testing of PC's, servers, VoIP channel banks, network routers and switches. Payphone operations including receipt, refurbishing and outbound shipment of payphone hardware. Call detail record polling and coin collection verification. Prepaid card manufacturing including purchasing of goods, printing, quality control, sales and shipment of cards. Sarbanes Oxley (SOX) certified manufacturing process. Implementation services with a team of 30 Associates coordinating the successful planning and execution of large scale and complex implementation projects. Project activities include budget planning and management; site engineering; application, hardware and telecom provisioning; process adherence; requirements management; stakeholder and customer management; human resource coordination and scheduling; material requisition, shipping and deliver; quality management. Show less

Manage approximately 90 Central and Field Service Administration personnel servicing Inmate Calling Systems for numerous Correctional facilities. Established and maintained processes and procedures, systems and technology, staff recruiting and development, and customer service relations. Served as a team member of the CEO Council.

Responsible for staff recruiting and development, marketing and public relations, health and safety operations, and academic program. Fleet operations management.

Managed operations of multi-unit childcare facilities including financial operations, staff recruiting and development, marketing and public relations, health and safety regulations, and maintenance and repairs of all properties including fleet vehicles. Responsible for field computer operations. Served as team member of CEO Customer Service Task Force.

Managed all aspects of business including financial operations, staff recruiting and development, marketing and public relations, health and safety, maintenance and repairs of all site properties.