Debbie Colangelo Email & Phone Number

Mississauga, Ontario, Canada

Lead team of Disability Case Managers and WSIB ConsultantsOversee large injury and illness claims with goal of cost reductionWork with external legal firms on appeals and cost reliefCollaborate with employees, managers, unions, HR, and support a large variety of Health Workplace programs and initiativesLiaison, mentor and coach internal and external.

Mississauga, Ontario, Canada

Scarborough, Ontario

• Developed and implemented morning huddles with the Safety Team, Nurses and WSIB Team to review incident reports, trends and to conduct accident investigations as appropriate
• Educated staff on WSIA process and legislation
• Managed WSIB claims from onset to closure in accordance with WSIA, hospital policies, collective agreements, and applicable legislation
• Prepared, managed, and co-ordinated early intervention and return to work programs/work hardening programs to ensure work was safe and sutiable and decreased lost time
• Met monthly with Program Directors/Managers/Unions to review current WSIB claims, recovery issues, return to work expectations and next steps for specific claims management
• Challenged claims decisions where appropriate.

Mississauga, Ontario, Canada

• Managed WSIB claims from a 1.1 million dollar surcharge to a rebate position
• Created and implemented WSIB Accident Investigation Kit
• Provided due diligence training to Supervisors and Managers
• Managed WSIB claims in compliance with WSIA
• Prepared yearly NEER summary for Senior Management Team
• Produced monthly lost time reports for Manager

Toronto, Ontario, Canada

• Created, implemented, and delivered effective training programs to staff and external clients
• Developed and streamlined standard operating procedures such as early intervention product claims, reporting, invoicing, and billing for clients for the disability department based on best practice
• Produced and delivered sales, finalist, and service presentations with the Marketing Team
• Provided technical support to staff due to great knowledge of computer based system company used

Toronto, Ontario, Canada

• Managed a team of 20 Short Term Disability, Long Term Disability and Life Claims Managers
• Completed Performance Reviews addressing strengths, weaknesses, and providing constructive feedback
• Audited files to ensure employees were meeting the company’s guidelines, and took initiative to coach employees when there were discrepancies
• Attended client meetings, grievances, mediations, and arbitrations
• Trained and mentored staff on all aspects of disability case management, return to work programs, and interpreting insurance contract
• Reviewed and approved requests for Independent Medical Examinations, Functional Abilities Evaluations, and Surveillance

Toronto, Ontario, Canada

• Managed Short Term Disability, Long Term Disability, Life Waiver of Premium, and Survivor Income benefit claims for both union and non-union employers
• Worked with third parties i.e.: auto carriers, CPP, WSIB, Independent Medical Examiners, Physician’s
• Wrote letters to healthcare providers and evaluated medical when reply received
• Wrote letters to inform all parties of claims decision
• Implemented return to work program
• Participated in client meetings