* drop-in centre work at the Lantern- talking to clients about their needs and finding ways of supporting them towards recovery * Giving support and dealing with the causes of substance misuse including clients arrested for drug-related offences. * Education and training - helping clients access services referring to aspire services. * Working alongside non medical prescribing nurses. * Needle exchange - providing clean sharps and giving advice on how to use substances safely

DUTIES:• I set up and developed the delivery of the supporting people contract at Richmond Fellowship, IOW. • Problem solver who enjoys a challenge and can work well under pressure whilst at the same time ensuring a tenant/client -centred approach to community housing support. I assist vulnerable clients to find that right home that meets their needs.• I work from multiple locations – Home, The office, within the client’s home, community services etc. • Working with mental health teams, social services, Police, probation service and housing providers involved in my clients care. I make referrals where appropriate. I ensure all risk assessment procedures are followed for all clients prior and during support. Maximising benefit entitlement, assist with budgeting and small debt advice. • Helping, supporting and signposting clients to achieve their education, training and work goals. I also help clients stay in work when things are difficult and find better contract terms and assist to land that dream job. Boosting skills with volunteering with www.do-it.org.uk Bringing clients into Quay House if they do not have internet access, discuss career planning, CV and interview techniques. Advising on disclosure letters for clients with a criminal record. Grants, Self employment and meeting DWP earning expectations. • Dealing with repair issues, rent arrears and ensuring tenancy conditions are up kept. I develop individual support plans, ensuring all those involved are able work to develop the client and maintain good working practices.• I have extensive experience with notice of seeking possession and also court hearings. • I am able to be sympathetic, yet firm with clients who may be angry or abusive. Extensive knowledge of excel, outlook, word, publisher, using the Intranet/Internet. I can tactfully deal with complaints from clients, their neighbours and the general public.

• Visit service users in their homes, on a regular basis. Devise a support plan, assess needs and refer and liaise with other agencies and/or family. Review and re-assess need’s regularly. Re-refer where appropriate in order to maintain the support plan. To GP, CPN, IOW College, training and education to upskill, DWP, Voluntary work programs, AA & IDAS-local drug and alcohol services, attending court to avoid eviction, involved with planned move on accommodation and getting the client involved in services to help prevent social isolation. Helping the client to make life changing decisions to improve health and wellbeing. • All referrals came from supporting people and our niche was alcohol and substance misuse. That included mental health due to addiction. • Encourage and support service users to live as fully and independently as possible within the local community by keeping their tenancies. Attending multi agency meetings to identify need and risk. Input all data and write letters of support where appropriate. • To develop and maintain relationships with a network of professionals.

• To deliver work programme. • interviewing people one to one or in small groups to discuss career or education options;• identifying skills gaps and how to deal with them;• helping young people to draw up action plans for employment, education and training and supporting them to achieve these goals;• researching careers, options and support organisations to meet people's needs;• providing advice on CV, applications, job hunting and interview techniques;• running small group sessions or larger presentations on all aspects of careers work and topics related to personal development;• helping people to understand the current job market;• using IT for administrative tasks, such as recording interactions with and tracking clients;• keeping up to date with labour market information, legislation, and professional and academic developments by visiting employers, training providers and training events run by educational and professional bodies;• Managing a caseload of clients.• Working in a target driven environment to achieve targets set by the DWP.

• To deliver career information and advice prisoners within the cluster prisons HMP IOW. To include inductions, reviews and exit interviews. • Using career planning tools and agreeing with each prisoner a personalised action plan that he then “owns”. To advertise Tribal services to promote inclusion and access. • Adhere to Matrix quality standards in the delivery of career information and advice and be actively involved in maintaining those standards with the team. Gather feedback forms for continuous improvement of the service. • Completing and maintaining auditable records that are required for funding and contractual purposes e.g. client records and MIAP/LRS. • Developing and maintaining a robust referral network in custody and in the community. E.g. JCP, Next Step, OMU, Resettlement, Law Centre, CAB, the Probation Service.

• Set up an over 50’s forum at the cluster HMP IOW. These forum/focus groups were run by the prisoners, for the prisoners and evolved very well. • Set up out of cell activities to include domino competitions, speakers came in from the local community to discuss debt, budgeting, education and health issues. Networking and working with multi agencies. • Providing a specialist over 50’s information, advice and advocacy service for prisoners and their families. Support with Pre-release and resettlement. • Set up Excel system on the lap top to process and monitor information. To enable me to pull information off for evaluation and reports to stakeholders. • Implementing personal support plans which focused on the individual’s welfare, needs, wants and interests. Managing a challenging caseload.

• All referrals came from Leicester and Rutland probation Trust. LRPT. I worked out of City Probation office which was 38, Friar Lane. LE1. I worked with all teams PO’s, CJID and MAPPOM. • Working with all offenders 18 years upwards, all risk levels from low risk to very high mapped cases in the community. This was, at times, very difficult and challenging, as I had to impart information to the offender that may cause distress. Working with challenging attitudes and behaviours. Working on a one to one basis.• Assessing needs and drawing up a structured action plan, liaising with multi-disciplinary agencies, assisting in tenancy signing, connecting utilities, setting up payment plans, making charity applications and keeping up to date records. Helping the service user to maintain their tenancy and hopefully lead a crime free, stable lifestyle. • My diverse skills are used on a daily basis to support and advise service users with drug & alcohol misuse, benefits eligibility, housing policies and preventing eviction, child protection, bereavement counselling, harm minimisation, risk management, domestic violence, sexual abuse, diversity and independent living skills.

• Advocacy, to support and/or represent service users when applying for their basic human rights to be met. Knowledgeable on basic welfare rights, negotiating bill payments, housing applications, benefit appeals. • To look at financial problems and work out a way of resolving them – a referral to money/debt advice agencies or applying to hardship funds. Excellent communication across a range of levels. • Theoretical and practical experience of HIV/AIDS, the condition and related issues. Sexual health talks with all service users. Confirmation of HIV+ status. • Crisis support. To listen to and understand the crisis being presented and use methods of diffusing the situation and putting forward a workable plan to resolve the problem as quickly as possible. • One to one support. The ability to work within the confines of confidentiality. To liaise appropriately when a range of organisations and disciplines are providing services.

• All residents aged 16+, single homeless pregnant women and women with one pre-school age child. • Short to medium term accommodation. 5 bedded unit. Providing planned structured support relevant to individual’s needs, with the aim of enabling independent living. • Rehousing, assisting with benefits, money/debt advice, budgeting, life skills, diet/healthy eating, Antenatal appointments, emotional health in pregnancy and as a Mum, relationships, sexual health, drug & alcohol.

• Liaising with blue chip companies, attending monthly meetings. • Referencing, interviewing and assessing applicants. Company visits to assess clients’ needs. Negotiation of rates. • Working to targets and deadlines. Working well under pressure. • Training new staff. Monitoring advertising costs, placing adverts in local newspapers etc. • Working on recognised recruitment systems recruit and tempaid.

My manager Julie Jarrett received a MBE in 2005 for services to homeless people. • This was a pioneering rolling shelter hostel; set up to provide entrenched rough sleepers with short term temporary accommodation. • All service users came in on a referral basis only from the case assessment team – outreach. Assessments and appropriate referral for multiple needs, entrenched and vulnerable rough sleepers. • Applying for birth certificates and proof of identity to enable residents to apply for benefits and get on the housing list. Provide training in life Skills, sign post on to agencies for support with drug & alcohol misuse, mental health issues, education etc. • Providing support and information on welfare rights, accommodation, and health.

• Short/high term level support at homeless hostels. • Key working. Linking residents into local services. Advice on resources and resettlement.

• Interviewing, screening and complete background checks on all candidates, before matching them to the relevant temporary or permanent posts. • Working with Client companies and building relationships in order to gain a better understanding of their recruitment needs and requirements. • Dealing with pay queries, using computer systems word, excel and power point. Developing business and sales. • Providing advice to both clients and candidates on salary levels, training requirements and career opportunities. • After 12 months I was promoted to branch manager, it involved me being a consultant with a branch sales target, business development to customer service. I also, managed two consultants and one administrator; I oversee their targets and deal with HR issues, to ensure the branch runs successfully.

Travelling extensively throughout Europe, Asia, The Middle East, Africa, North America and Australia.

• As a trainee, I was able to combine my hands on experience in catering with my natural ability for sales and organisation, to start my career in the recruitment industry. • Interviewing and places chefs in permanent posts, within the UK.

Travelling extensively throughout Israel, North Africa and Europe.

• This kitchen was run as Augustus Escoffier had intended. I worked in all sections of the kitchen. Shift work patterns