Provide courteous, professional and timely responses to customer concerns.Identify and address all customer questions.Work closely with project support team

Manage 15 states as a sub-servicer to provide overall file maintenanceRefer foreclosed reverse mortgages to law firmsCommunicate with lawyers to ensure they meet first legal and sale dates as well as provide the needed documents, fee approvals, payoffs, endorsed notes, title product, and moreAudit and close files

Planned/organized catering services to meet and exceed customer satisfaction and quality standards.Developed customer base and new clients.Maintained customer satisfaction and quality standards Staff supervisor duties included training new staff members, billing, menu development, record keeping, budget management and website maintenance.

Managed daily consumer email, letter correspondence, and multi - line phone systemAssist consumers with product information requests.Evaluate consumer concerns to determine what level of interaction is needed.Data Entry and the process of consumer returns for refunds or warranty issues.Support for co-workers with difficult consumer issues to help resolve issues in a timely and efficient manner to satisfy bot consumer and company.Support management with training of new employees.Wrote and implemented training materials and input to IS department for a new computer data base system and its testing.

Routing all truck shipments to and from multiple factories to job sites.Trace shipments.Data Entry.Freight rates and claims.Preparation of customs documents

Oversee people to ship all truck loads to various companies.Pulled and labeled large/truck load orders.Contact with trucking companies for competitive pricing.Created and printed labels, manifests, and bill of ladings for truck shipments.Hi-Lo Certified.Read shipping manuals and implemented all company shipping requirements.

Check in and inspection of consumer/company returns.Written documentation of said returns.Data entry for reship or refund processing.

Created labels for shipping UPS and FedEx Packages.Packed and processed individual returns and small company orders.Contact with sales reps for competitive pricing.

Resolved consumer complaints over the phone and through U.S. Mail.Responsible for receptionist breaks and back-up - including answering multi-line phone system and routing calls to the appropriate party.Support for the accounts receivable department.Support in the warehouse shipping office.