Grant ended in March 2024• Built positive relationships with Dakota County participants to provide case management and advocacy for them and their families utilizing the WorkForce One database.• Provided public assistance to families by distributing support services per agency guidelines, and worked with families to promote financial stability.• Effectively monitor client cases for compliance with Dakota County.• Performed highly technical computer use and analysis of information with a high volume of public contact.• Ensured services provided are culturally responsive utilizing best practices.• Demonstrated intensive case management and employment services to individuals enrolled and who have exited the Minnesota Family Investment Program (MFIP).

• Processed payroll bi-weekly and assisted with Human Resources and Accounting related payroll matters.• Entered and reviewed all data related to employee status changes, benefits, and payroll. • The primary resource to employees and managers on any payroll-related issues and inquiries.• Completed payroll and benefits reporting for a wide variety of agencies and stakeholders.

• Primary contact for associates for human resource issues including payroll and benefits, onboarding, attendance, leave of absence, accommodations, and other policies.• Partnered with Human Resources and Operations teams to plan events and increase engagement. • Handled and prioritized multiple projects and deadlines while maintaining strict confidentiality.

• Improved paycheck accuracy for employees by proactively training lead mechanics on time reporting procedures to correct an ongoing issue with improper time reporting.• Resolved significant issues with inaccurate and fraudulent overtime reporting by developing a process to track, reconcile, report, and monitor overtime hours across two systems. • Quickly became the payroll ‘go-to’ person by developing trust with leaders and employees, efficiently and effectively resolving problems, and handling confidential information with tact and professionalism.• Entered and processed detailed and confidential payroll information into two accounting systems for more than 250 employees.• Ensured proper setup for new employees, including understanding payroll and benefits.• Researched and reconciled work hours and travel reports with project databases.

• Achieved highest production stats during tenure for processing, reviewing, and auditing aircraft maintenance paperwork for accuracy and compliance during hangar quality checks. • Sustained strong working relationships with all team members that enabled accurate and timely documentation and auditing of airplane safety and quality checks to ensure FAA compliance and passenger safety. • Inputted updated reports and records into tracking computer systems at end of aircraft visits.• Supported and trained other auditors by providing assembling a procedure manual and providing work input and guidance.

• Revised Delta Air Lines technical documentation to support the Northwest Airlines acquisition.• Retrieved and analyzed existing technical documentation to determine the need for compliance updates and edited the documentation to align with the new specifications.

Promoted to company management as a Supervisor, Customer Relations: • Exceeded department customer service standards and productivity goals while responding to a high volume of customer phone calls and written inquiries.• Demonstrated a customer-first approach through careful listening and respect to customers in the process of resolving issues.• Negotiated prompt, positive solutions to customer complaints and concerns.Assigned to a special project as a Communication Center Specialist - Onboard Services Research and Planning: • Developed, planned, and led research to analyze the benefits of onboard product enhancement to improve customer satisfaction.• Researched, collected, and analyzed data trends to improve Flight Attendant productivity.• Reduced occurrences of top 5 reported issues by 20% through cause analysis.• Refined feedback form and increased usage by 15% to enable more effective problem resolution.• Oversaw data collection process and conducted research on critical process issues.Served for 13 years as a Flight Attendant on national and international flights: • Completed flight logs, passenger action reports, and inventory paperwork with high attention to detail.• Communicated company information to inquiring customers in a professional and pleasant manner to project a positive company image.