• Overseeing day-to-day operations of the various delivery and support teams and keeping the CEO apprised of significant events.• Keep promoting the principle of simplicity in processes, spend effort and time in inventing ‘working better and smarter’ concepts, without sacrificing quality and sound governance frameworks, and not working ‘harder’ where it doesn’t add any value. • Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.• Proactively identifying opportunities for improvement within Operations and based on Clients’ and teams’ feedback and growing needs.• Develop and maintain quality and improvement activities within operations and recommend/implement changes as appropriate.• Establish and Maintain Service Agreements with all Clients.• Build, promote and support a culture of quality Service Delivery and Team Work in the organisation.• Guide teams to ensure sound financial and business principles and strategies are followed when engaging in new Client deals, while at the same time, grow the organisation’s footprint with the existing client base. • Engage and assist with the various tender preparation and cost proposal processes.• Support Business Enablement in the Archibus Lead to Cash Business Programme.• Ensure the governance framework established are maintained and adhered to during all day-to-day operations and new business development.• Manage and direct company and team focus to ensure process alignment between various teams, departments, and Clients. • Develop all processes for customer implementation lifecycle and manage regular reviews to identify and plan improvements for better performance and improved efficiencies

Governance, Compliance & Service Improvement: • Establish foundation needed for Quality Management to ensure our internal processes support our Clients’ needs and demands.• Establish end-to-end Lead to Cash business processes.• Develop detailed Business & Operational Process, Policy and Mandate documents to support the ASCZA end-to-end delivery model.• Facilitate all the workshops to determine the to-be business processes and operating model to improve delivery to clients.• Establish operational processes based on ITIL best practices.• Establish new company operating model to support the end-to-end delivery.• Ensure process alignment between various teams, departments and Clients. • Facilitate new and improved process training with all teams in ASCZA.• Establish the relevant Governance structures to support the new operating model and processes.• Analyse business, system or operational process problems and facilitate solution exploration.• Establish internal communication plans and knowledge sharing practices to improve collaboration between teams and assist in upskilling of new staff.• Identify and communicate impacts, risks and issues to the relevant forums to ensure solutions and mitigation plans are agreed and tracked. RFP and Cost Proposals: • Engage and assist with the various tender preparation and cost proposal processes.• Establish cost preparation models that simplifies the proposal generation processes. • Ensure the various stakeholders and business partners are involved in the proposal analysis and preparation phases.• Establish processes and systems that enable visibility in all business development work in progress and track the status until acceptance or close-out. • Work with Bid Office to plan and submit response and proposals successfully and on time.

IT Consultant at QICS Consulting Services.Currently consulting at Internet Solutions - working on a number of Business Analysis Projects.

Quality & Service Management Consulting: • A Software & Database Consulting company in Johannesburg engagement: formalising and documenting their service management processes to support the various services offered to its customers. The company wished to adopt the ITIL best practice framework and ultimately achieve ISO9001 Quality certification to provide customers with the assurance that their service management practices are world class. • Liberty Life in Johannesburg engagement: establish an ITIL based Service Catalogue in their IT organization. ISO9001 Assessment & Consulting: • A Datacentre hosting company in Johannesburg embarked on a journey of obtaining ISO 9001:2008 certification. • Do a full assessment against the ISO 9001:2008 standard, of the current state of the hosting company’s Quality Management System (QMS).• Create a detailed report on the findings and present to the client’s executive level.• Prepare a plan and roadmap documenting detailed activities and tasks, from their current status to the final goal of ISO9001 certification.

A consultant in the effective deployment of the various service management processes using the ITIL framework and ISO9001 (Quality Management) & ISO20000 (Service Management) standards, as the foundation for continuous improvement. Certified in ITIL V2 & V3, and ISO9001 Implementation and ISO9001 Lead Auditor qualifications.I am engaged at a number of organizations to assist them in establishing, formalising and improving their ITIL service management processes to support the various services offered to their customers. Actively involved in ISO9001 Quality Systems assessments, implementations and consulting to assist organizations with their certification efforts and to enable them to provide their customers with the assurance that their service management practices are world class.We analyse and assess operational fields and processes, against internationally recognised quality standards and ITIL best practice frameworks, to ultimately improve service delivery.

Software Release Management & IT Change ManagementStandard Bank Africa (SBA) IT management recognised that to support the aggressive roll-out of banking products into Africa, a stable, mature Software Release Management process is required to enable change deployments within the available time and minimise risk to the business. • Plan, Design, Document and Implement an ITIL based software Release Management process for all the core banking systems in Africa.• Plan, Design, Document, Implement and Manage an ITIL based IT Change Management process for SBA IT.• Facilitate numerous workshops to continually improve the relevant processes.• Integral part of workshops and programmes to review and improve other integrated ITIL processes from the development and problem management functions.• Key role in the evaluation and implementation of potential software/applications to support these processes.

Development Manager for UTI Global - All development work for all global regions done through South Africa Development Team

Technical Operations Manager - May 2001 to Dec 2001Service Delivery Managerr & Client Services Manager - Jan 2002 to July 2004

Service Support Manager until outsourced to EDS in May 2001

Systems Programmer - until merged with ABSA Bank in 1990.