Team Leader - Horsham Escalation Team

Administrating national contracts within Trend Control Systems

• Raising orders for internal and external customers using SAP. • Ensuring that the engineers in the region that you are managing, are equipped to complete the jobs quoted with all of the relevant site/contact information and parts, enabling you to invoice the customers accordingly to reach the regions monthly targets.• Schedule the regional working planner for the engineers, including service visits, commissioning works, fault calls, holidays and late notice site changes – which involves informing the customer and assuring the clients if customer offence is caused.• Answering incoming call queries and resolving or investigating any customer issues.• Overseeing account creations, including cleansing current account data in SAP and Siebel• Take incoming sales leads, liaising with the appropriate Area Sales Manager.• Maintaining a high standard of service for our SLA customers

• Processing product orders using the SAP system • Understanding the factory schedule and working closely with production to ensure that lead times were met• Investigating customer invoice disputes and raising credits and debits if required• Liaising with customers, domestic and international, over the phone and via email • Logging returns on to the Salesforce system