Debbie Egbert Email & Phone Number

New York, Ny, Us

Building technology solutions for Risk and Compliance by being a Product Owner using Agile / SAFe methodologies.

New York, Ny, Us

• Performing analysis / data mining of regulatory data, transforming it into meaningful information • Business-facing role in design and development of tools, as business partner, liaison with other teams and interface to AET delivery team • Supporting development of awareness strategy including material creation and implementation / execution • Influences across a matrixed environment • Developing appropriate metrics for ongoing Business Unit reporting and take action as required based on trend data • Establishing and maintaining strong partnerships across the organization to ensure high quality, on-time deliverables • Applying superior Microsoft Office Excel & PowerPoint skills to create professional reports and presentations within tight deadlines • Working individually and with teams on both structured and unstructured assignments

New York, Ny, Us

o Providing analytical and programming support to the Pre Paid world service operations through call center reporting, call propensity models, controls and monitoring for compliance reporting, sales and usage redemption analysis, and SSRS/SQL Server management.o Creating automation solutions with Access, .net, VBA in Office, scripting.o Data centers SME for sources globally accross metrics and business process.

Reporting and analytics on the lending portfolios to improve decisions and reduce losses.Developed simple decision tree credit models to implement in system decision systems for credit decisions using SAS and JMP.Managed business lending reporting, automating via SAS metrics, executive reporting, and teller level sales decisions.

New York, Ny, Us

Managed risk on direct channel for gift card purchases through decision models, creating processes to collect and analyze details on from merchant charge backs. Developed Customer id velocity and fraud system and database models using internet, phone, address information incorporating browser preferences and high fraud email attributes.Managed, programmed and project managed the decision science system for the prepaid products to monitor fraud, control limits for compliance, and verify customers identity. Managed relationships with third party identity verification systems through Lexis Nexis, Experian, QAS, USPS.

New York, Ny, Us

Created SAS/SQL operational, reengineering, and key metric reporting using SAS reports. Designed and programmed an intteractive scorecard website for 600+ agents merging call metrics, quality call scoring, account activity, credit decisions, on-line activity, and productivity metrics, drillable to the agent, group, product, and department level, with security and agent hiring information from a HR system database.Migrated SAS mainframe/JCL SAS to Unix/PC SAS environment.Programming and maintaining reports, web sites, automation, databases, and risk decision processes.

Us

Developed automated work flow placement and tracking systems for 200+ collection in house and 20+ clerical processes for probate, bankruptcy and CCC reducing FTE effort and improved reporting of collection efforts allowing incentives.

Managed collection, bankruptcy and probate vendor relationships, sales placements, portfolios sales, on site audits, on site training and best practices.Managed the collection system Recovery1 prgrammatically.Built forecsating models for the development of inhouse precharge off collections. Migrated the collection center and agency management from Salt Lake to Marsh Lake, MD.

Developed master schedules for 300+ agent work flow in outbound and inbound calling. Assisted lead programmer in the development of an automated forecasting adjustment system. Managed and monitored work flow of agents through scheduling of dialer and inbound call times.

Bachelor Of Science, Data Management/Data Analytics

Computer Science

Chemistry And Math