Part of the facilitation team delivering the General Practice Improvement Programme (GPIP) to practices.

Working as part of a new national pilot providing coaching and/or mentoring support to Practice Managers and members of the primary care team. I have completed relevant training and am supervised by the Faculty of Medical Coaches to provide coaching. As part of another piece of work I have already successfully mentored a Practice Manager with excellent feedback

I am part of the RCGP practice development team (previously resilience support/special measures team) which provides expert advice to practices who need development/resilience support or are deemed inadequate by CQC. I have worked with a number of practices (100% track record) to successfully implement quality improvements to turn them around from inadequate and in special measures and enabled them to achieve good in all 5 domains following reinspection by the Care Quality Commission.I… Show more I am part of the RCGP practice development team (previously resilience support/special measures team) which provides expert advice to practices who need development/resilience support or are deemed inadequate by CQC. I have worked with a number of practices (100% track record) to successfully implement quality improvements to turn them around from inadequate and in special measures and enabled them to achieve good in all 5 domains following reinspection by the Care Quality Commission.I have assisted practices with Resilience work such as workforce, business planning and financial management resulting in significant change.I have also participated in some quality improvement work with the RCGP on how PPGs can support struggling practices. This work was presented at the 2016 RCGP Conference in Harrogate. Show less

I am an accredited feedback facilitator helping users interpret their 360 degree HLM reports during a dedicated feedback session. Research into 360° feedback has shown that the provision of quality feedback via a coach or facilitated session plays a crucial role in encouraging managers to accept the results and initiate behavioural change.

I am available to provide interim practice management, project support, expert guidance and mentorship in all areas of business, strategic and compliance management. I also have a wealth of experience in compliance work to assist practices meet their contractual obligations by ensuring robust systems and processes are in place. My work to date has been mentoring new Practice Managers, assisting practices who require assistance with CQC compliance and worked with vulnerable practices increasing… Show more I am available to provide interim practice management, project support, expert guidance and mentorship in all areas of business, strategic and compliance management. I also have a wealth of experience in compliance work to assist practices meet their contractual obligations by ensuring robust systems and processes are in place. My work to date has been mentoring new Practice Managers, assisting practices who require assistance with CQC compliance and worked with vulnerable practices increasing profits and reviewing business strategy. Following recommendation by CCG's I have also worked with practices who after inspection have areas they need support with under the required improvement rating. Show less

From 2011 to late 2016, I worked at a large 20,000 multi site practice in Harrogate for 5.5 years, initially as Operations Manager and then Practice Manager. I was responsible for operational management of the main site (which had 16,000 patients registered) and responsible for compliance across all 3 sites. The practice was one of the first to successfully pass the CQC inspection after registration and which also received a good rating under the new inspection regime just before I left in… Show more From 2011 to late 2016, I worked at a large 20,000 multi site practice in Harrogate for 5.5 years, initially as Operations Manager and then Practice Manager. I was responsible for operational management of the main site (which had 16,000 patients registered) and responsible for compliance across all 3 sites. The practice was one of the first to successfully pass the CQC inspection after registration and which also received a good rating under the new inspection regime just before I left in 2016.In late 2016, I decided to move to a medium sized practice in North Leeds to ensure more variety in my role. I am responsible for all aspects of business, operational and financial management, strategic planning, HR, finance, IT, NHS and CCG contracting and performance of the practice.In April 2018, I was appointed as Lead Practice Manager for the Wetherby locality (covering 5 practices with a total population of circa 35,000) working on transformation of NHS services in line with new models of care for the local population. Show less