Debbie Doris Email & Phone Number

Adelaide, South Australia, Australia

Contribute to process improvement initiatives and participate in new developments within the organisationSupport training an development initiatives to improve service standards, operations and cost efficiancyResponsible for all initial training of staff joining Fiducian Financial ServicesIdentify and develop ideas for process improvement with administration and service deliveryCollaborate with Area Managers to ensure consistent procedures within salaried networkAssist with acquisitions with a focus on onboarding

Adelaide, South Australia, Australia

My role within Fiducian Financial Services has me accountable for the coordination and execution of administration tasks associated with the provision of service and advice to financial planning clients. Some of my responsibilities are:- Respond to client and Planners enquiries by phone or email in a timely and accurate manner- Develop ongoing client relationships to ensure high levels of business retention- Provide general information to clients- Maintain confidentiality of member accounts - Coordinate and prepare review documents issued on behalf of Financial Planners - Prepare RoA documents that will be issued to clients and process investment switches where applicable- Print and deliver SoA documents including the preparation of withdrawal/rollover paperwork and application forms- Lodgement of new business with product providers in accordance with guidelines and procedures- Monitor, review and follow up outstanding requirements relating to the placement of new business to completion- Ensure all required reporting is completed accurately and on time- Reconcile revenue received from product providers in accordance with monthly deadlines- Maintain XPLAN and complete filing and archiving in a timely manner- Conduct all trade checks within the adminstration team over $200k- Allocation of daily work in the absence of the Team Leader- First point resolution of team queries on product and process- Provide support to the Team Leader as required

Adelaide, South Australia, Australia

My role within People's Choice Credit Union has accountable for the coordination and execution of administration tasks associated with the provision of service and advice to financial planning clients. Some of my responsibilities are:- Respond to client and Planners enquiries by phone or email in a timely and accurate manner- Develop ongoing client relationships to ensure high levels of business retention- Provide general information to clients- Maintain confidentiality of member accounts and People’s Choice activities- Coordinate and prepare review documents issued on behalf of Financial Planners - Prepare RoA documents that will be issued to clients and process investment switches where applicable- Print and deliver SoA documents including the preparation of withdrawal/rollover paperwork and application forms- Lodgement of new business with product providers in accordance with guidelines and procedures- Monitor, review and follow up outstanding requirements relating to the placement of new business to completion- Ensure all required reporting is completed accurately and on time- Reconcile revenue received from product providers in accordance with monthly deadlines- Maintain XPLAN and complete filing and archiving in a timely manner- Participate in system testing and identify gaps and inefficiency in processes and system functionality- Continuously review internal processes for currency and improvement- Review system data for integrity- Conduct all trade checks up to limits as set by the Head of Financial Planning- Allocation of daily work in the absence of the FPSM- Attend leadership and other meetings as required in place of the FPSM when absent- First point resolution of team queries on product and process- Provide support to the FPSM as required

79 Belair Road Kingswood Sa 5062

Minerds Bell Consultancy Group is a highly professional and award winning boutique financial planning practice, catering to the financial planning needs of all clients. Some of my key responsibilities were:• Prepare Statement of Advice documents• Prepare Record of Advice documents• Prepare financial planning file notes• Perform financial modelling scenarios for clients• Prepare personal insurance cover quotes• Enter client data into financial planning software• Update model portfolios based on research house views• Prepare client review documents related to investment strategy and portfolio re-weighting• Check adviser process for compliance• Update or be trained in financial planning software when new versions are released• Update financial planning templates• Update approved product list• Keep up-to-date with technical knowledge & appropriate strategies

Adelaide, Australia

Silverstream Financial Solutions was a small financial planning practice specialising in pre/post retirement strategies with focus on Centrelink maximsation and redundancy solutions. Some of my key responsibilities were:• Prepare Statement of Advice documents• Prepare Record of Advice documents• Prepare financial planning file notes• Perform financial modelling scenarios for clients• Enter client data into financial planning software• Update model portfolios based on research house views• Follow up information from fund managers & share registries• Prepare client review documents related to investment strategy and portfolio re-weighting• Maintain client files (electronically and physically)• Prepare various correspondence to clients• Complete client application forms, rollover forms & redemption requests• Print and bind SoA/RoA documents• Make client/fund manager phone calls to follow-up information• Check adviser process for compliance• Update or be trained in financial planning software when new versions are released• Update financial planning templates• Update approved product list• Keep up-to-date with technical knowledge & appropriate strategies• Manage financial adviser's diary including client appointments• Greeted clients and visitors in-person and via telephone calls • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities• Created company’s first employee manual including training and development• Recruited, hired, trained and supervised adviser assistants, client service officers, administration and reception staff • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns• Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation

Potter Payne Financial Services was a highly professional financial planning practice specialising in all facets of financial planning strategies with focus on wealth accumulation and personal insurance strategies. My key responsibilities were:• Prepare financial planning file notes• Perform financial modelling• Prepare personal insurance cover quotes• Enter client data into financial planning software • Follow up information from clients, fund managers and share registries• Prepare client review documents related to investment strategy and portfolio re-weighting• Maintaining client files (electronically and physically)• Prepare letters to clients• Complete client application forms, rollover forms & redemption requests• Print and bind Financial Plan documents• Client appointment scheduling• Complete ongoing training• Segment client groups according to business needs and service packages• Manage adviser's diaries• Reception work

Adelaide, Australia

Ian Berry Insurance Brokers was a highly professional commercial and personal insurance broking firm with three branches within both South Australia and Victoria. My key responsibilities were:• Insurance quotes for domestic insurance products including: motor vehicle, home & contents, travel, boat, caravan etc.• Completion of covernotes and paperwork for domestic insurance products as outlined above• Met all customer call guidelines including service levels, handle time and productivity• Solved unresolved customer issues• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals• Strong leader of customer support staff• Trained staff on operating procedures and company services• Identified individual development needs with appropriate training• Maintained up-to-date knowledge of product and service changes• Using suggestive selling techniques to increase salesAchievements:• Continuously achieving and exceeding sales targets for which I received: Ian Berry Insurance Brokers - Strawberry Award "top producer personal lines – new sales" 1994 Ian Berry Insurance Brokers - Strawberry Award "top producer personal lines – new sales" 1995 Ian Berry Insurance Brokers - Strawberry Award "top producer personal lines – new sales" 1996 • My proactive and efficient management style saw me promoted to the Personal Lines Sales Department Supervisor within 4 years