Debbie Duran Email and Phone Number

Review and analyze dealer claim and appeal data based on Warranty Policies and Procedures. The position advises and assists the Dealer Assistance Group, dealers, regional, field, and corporate on various issues including Recalls and Campaigns.Implement Dealer Self Reviews (DSR) by extensively analyzing specific claims for compliance to policy and procedure and assist dealer with corrective action plan. This ensures future profitability/recovery for MNAO.Provided management with a useful inventory information via QMF/SAS report to ensure a successful launch/campaign. Streamlined processing of claims for Florida Dealers based upon the Florida laws. Analyzed Catalytic Converter Collections which increased our recovery monies by 27%. Updated collections to collect part whether a PNMC (Part number main cause) or related part recovering approx. $55,000 the first year.Communicated daily with MC (Japan), Ford and other Domestic Suppliers, MNAO Flat Rock, and dealership personnel to resolve warranty policies & procedure issues. Implemented new strategies to reduce amount overturned debits. Contacted dealers for non-received large dollar items. Created QMF query identifying parts missing claims.Provided PSEs (Product Support Engineers) with essential information needed to perform their duties by utilizing extensive PDS background and by created QMF reports, parts testing, QA analysis, and special handling of parts. Resume – continued on next page

Automated process for the transfer of heavy weight items from PDCs (Parts Distribution Centers) which reduced shipping costs. Assumed responsibility from L.I.D. Department to credit dealers for received reman.Lead Task Force for Technical Services in establishing Disaster Recovery/Resumption Plan. Well versed in policies and procedures managing Record Retention Project until completed successfully based on timeline.Managed special programs, recall campaigns, and support Port reworks.On site dealer visits/reviews to train and educate personnel with warranty policies and procedures.

Analyzed, forecasted, planned, ordered, and managed inventory for initial parts to insure parts availability for newly launched vehicles.Successfully managed inventory levels of new model parts which enabled me to consistently decrease backorders exceeding objectives. Initiated a process with Japan and IT (Information Technology) to create and implement systems to accommodate multiple transmission orders to Japan cutting sixteen hours per week of manual entry to three hours (500% improvement). Effectively worked with Flat Rock to proactively decrease Ford supplied part backorders. Lowered backorders by ensuring sufficient quantities were placed (Lot sizes). Attended all new vehicle launch meetings collecting information and taking a pro-active approach to any new parts issues. Reviewed and maintained lead time information for Initial Parts which supported our objectives of reducing inventory while insuring sufficient quantity availability. Provided concerns and feedback to Marketing Department and established procedures for placing Dealer Kit Orders at the time of Initial Parts order. This allowed dealers to have available fast moving parts at time of launch. Communicated with vendors and distribution centers to resolve inventory issues as needed. Work with Technical Services to establish parts and procedures to resolve production concerns. Successful in achieving inventory reduction levels to reduce company costs, while still maintaining sufficient inventory levels to support new vehicles.

Resolved issues and problems with dealers of a technical service and engineering nature. Train, educate and communicate the current status of the more frequent parts, service and repair problems. Coordinated activities with the PDCs for resolving parts quality issues. Increased knowledge of MMA Parts, Service & Engineering publications and communications.

Implemented Cross Training Procedures for five employees that improved department productivity. Re-align staff and positions as needed.Managed, reviewed, and administered the functions of order, receipt, claim and part master file maintenance in mainframe environment and the functions of the Dealer Master.

Responsible for planning, controlling, and maintaining a smooth flow of parts and accessories purchased from domestically sourced parts and parts acquired from Japan. Liaison between vendors and distribution centers in answering technically related parts questions. Prepare forecasts and advanced orders for future vendor purchase. Participated in a Six Sigma project to reduce company costs by effectively reducing the amount of parts referrals caused by mal-distributed inventory.

Generated all orders as needed to prevent backorders. Acted as a liaison between Distributors and Vendors in researching availability and shipping schedules of critical parts and accessories. Interfaced with Customs Broker to expedite critical parts shipments and air freight forwarder.