Debbie Durham Email & Phone Number

Brentwood, Ca, Us

San Ramon, Ca

♦ Project Manager overseeing Global Account projects ♦ Conduct onsite analysis - site surveys, recommendations for fleet optimization, floor mapping, equipment and technology roll outs♦ Prepare and attend Quarterly Business Reviews♦ Cost analysis and pricing recommendations♦ Assist with preparation of Sales Proposals♦ Assist regions with optimizing under-performing accounts/locations♦ Facilitate Regional team meetings to ensure consistency and communication of MPS program♦ Problem solve all customer issues for assigned global accounts and manage responses and process changes to ensure stability moving forward ♦ Review financial performance of all assigned global clients

Remote

♦ Managed Enterprise Services pricing opportunities to ensure revenue and profit goals remain whole and in line with the company’s objectives with a focus on Strategic, Global and Legal Markets. ♦ Reviewed all aspects of opportunities to address areas of concern including design flaws, contract terms, configuration issues, and strategy.♦ Created Standard Operating Procedures (SOP) for the Pricing Operations Team and provided training to new pricing analysts.♦ Assisted in RFP response documentation with customized bid sheets and detailed pricing breakouts.♦ Developed & implemented Profit and Loss review process to confirm pricing models were accurate. ♦ Partnered with compliance teams to create a seamless and timely contract review process.♦ Researched market data and trends in order to ensure pricing was in line with industry standards.♦ Created processes for new advanced services to ensure efficient workflow from discovery to invoice.♦ Collaborated with sales, specialists and project management to provide optimal solutions to clients. ♦ Minimized risks associated with future deals by analyzing sales wins/losses and providing qualitative and quantitative data utilized to determine proper price points.♦ Maintained pricing deal log-providing monthly revenue and forecast reports to executives.♦ Facilitated narrowing of variance gaps by delivering variance analysis for revenue and margin at client level, measuring actual vs. projections, as well as addressed gaps with sales and key leaders.

Remote & Client On-Site

♦ Performed on-site and off-site workflow and statistical data evaluations to optimize client processes utilizing a combination of labor, process improvement, equipment and technology. ♦ Prepared study findings and pricing for engagements. Assisted Area Leadership with forecast, deal tracking, and business planning. ♦ Increased client retention by providing site analysis, determining issues/ taking corrective action.♦ Improved Net New Business win ratio for Managed Services Accounts by providing professional analysis of client operations. ♦ Created visual workflow schematics using Visio to outline proposed solutions for client presentations.♦ Increased field time for sales leadership and sales professionals by monitoring and assisting with CRM data input, reports and forecasting.♦ Fostered vendor relationships to maximize pricing and solutions.

Remote And Client On-Site

♦ Secured and maintained Profit and Loss (P&L) integrity for the entire Western Region/Managed Services division of the company.♦ Performed financial and variance analysis of MS revenue/expenses for every site in the West Region.♦ Facilitated a monthly detailed review of Managed Services Profit and Loss (P&L) with MS Operations Management and created a corrective action plan for each site.♦ Worked with sales and operations mgmt. to develop an accurate monthly MS forecast for the Area.♦ Partnered with Accounting to ensure P&L anomalies were corrected prior to month end close.♦ Increased Managed Services billing accuracy by working closely with the billing department to correct billing errors found through P&L analysis.♦ Assisted with annual Site Certification to ensure compliance with Service Excellence standards.

Remote Part Time / Walnut Creek, Ca

♦ Secured and maintained Profit and Loss (P&L) integrity for the Bay Area/Sacramento Area/focus on equipment, professional services, aftermarket.♦ Assisted the Director of Finance in forecasting and planning on a monthly, quarterly and annual basis.♦ Provided analysis on client invoicing and vendor analysis.♦ Ensured swift turn around on action items by building positive relationships with all departments.

Walnut Creek, Ca

♦ Coordinated with relevant internal personnel to provide timely corrective action with a focus on ensuring future state accuracy.♦ Identified and resolved complex issues in Order Management, Supply Chain, and Leasing.♦ Worked with Area’s largest accounts to quickly resolve conflicts with billing (equipment, PS, TS, MS, leasing) and ensure future processes were modified to eliminate ongoing issues.♦ Managed new hire sales training on Order Processes.

San Francisco, Ca

♦ Directed and hired the SF Bay Area Order Coordination team (14 direct reports) by implementing goal setting, performance management, training, and motivation strategies. ♦ Increased order process efficiency by implementing thorough review process.♦ Conducted sales training on contract compliance, credit review, and lease funding process to create a seamless order management process from discovery to billing.

Walnut Creek, Ca

♦ Created National Account Team from the ground up to ensure accurate, timely and above average service to the Region’s top accounts- 12 direct reports. ♦ Partnered with Software Development to create a database to store and manage data for our largest client at the time (Kinkos). ♦ Developed and documented all order management, aftermarket support and billing processes for select National Accounts.

Hayward, Ca

♦ Reviewed all contracts and partnered with leasing company to ensure prompt funding for all transactions.♦ Compliance checked all orders to ensure fluent processing of all orders.