Debbie Eldridge Email & Phone Number

United States

Irvine, California, United States

Experienced Software QA Analyst with a strong background in manual testing and automation Proficient in a QA practices including regression testing, test plan development, test case creation and troubleshooting production bugs.

Irvine, California

Irvine, California

Irvine, Ca

Anaheim, Ca

Organized and managed the successful implementation of a Practice Management and EHR system of two ambulatory facilities specializing in Obstetrics and Gynecology. Function as main point of contact and on-site subject matter expert for the physician office during the implementation process, go-live support and post implementation phase.Coordinated and scheduled the Practice Management and EHR application training sessions for the providers and office staff. Created and performed additional customized training .Provided extensive one-on-one EHR training for the providers and nurse practioner to assist them in transitioning from documenting in paper charts to entering patient visits into encounter documents. Developed the process for breaking down the patient charts and scanning the documents into the EHR. Trained office staff personnel on the scanning process and additional shortcuts to support tasks. Designed and created text and pen document templates for patient encounters based on providers’ requirements. Formatted requisition templates for patient demographics and insurance auto-fill fields.Analyzed the clinical workflow of the existing physician offices operations and made recommendations on how to redesign office procedures with the implementation of the Electronic Practice Management and the Electronic Medical Records software. Assisted in troubleshooting hardware and system issues and documented issues accurately. Notified and escalated issues to appropriate personnel and monitored issue until issue was resolved.Provide feedback from providers to technical specialists to ensure understanding of practice needs.Created new forms to support the new electronic system and Patient Portal for online patient access. Analyzed structured data elements and made changes to processes to qualify for meaningful use.

Costa Mesa, Ca

Planned and facilitated group tutoring sessions for Anatomy and Physiology for 10 to 20 students.Incorporated different learning modalities and emphasized study skills for students to gain a better understanding and would break down complex biology concepts into digestible parts.Created practice tests for Anatomy and Physiology prior to class exams to help students know if they were prepared for the test and use as a study guide. All tutoring students understood concepts and passed the Anatomy & Physiology course as well as prepared them to enter their Allied Health programs.

Costa Mesa

Managed and coordinated the implementation of multiple small and medium IT projects in credit reporting and consumer services. Consistently completed projects on schedule and within budget. Participated in the planning, design, development and deployment of new products and services and enhancements to existing applications.Created and executed SQL queries to investigate and resolve data quality issues on the database.Liaison between business departments and programming staff to ensure business requirements were tested and issues were recorded, prioritized and resolved in a timely manner. Scheduled status meeting updates with the project implementation team to track progress and discuss any issues. Provided regular updates to Lead Project Manager on project schedule and tasks.Reviewed project requirements and developed in-depth tests including event, integrated and detailed User Acceptance Testing to ensure IT deliverables and user requirements were met . Designed and documented an Access database to manage Trend View Algorithm Requests. This program tracked the progress of scheduled jobs, compared clients with internal partners based on cost projections, profitability and cycles per month. Increased operational efficiency by 28%. Identified security issue with clients. Served on a team that designed and implemented the STAR testing database to bring clients into compliance with Fair Credit Reporting Act.

Certifications, Implementation Support Specialist & Technical Software Support/Trainer

Certificate Of Completion, Computer Operations

Graduated top of class at Computer learning Center

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Alpha Xi Delta sororityGraduated with Honors in Psychology