Debbie England Email and Phone Number

Humanitarian Travel Agent:Responsibilities:* Arrange all aspects of corporate travel for large NGO’s and Non-Profit organizations. Skills:* Establish and maintain relationships with clients. From implementation to contract continuation.* Work with organizations assisting in transporting individuals or groups of individuals to difficult locations.* Handle out of hours emergencies.* Ensured all FAA compliance was met when government funding was used. * Ensure clients’ needs and expectations are not only met but exceeded.* Worked within Amadeus to book air itineraries.

Responsibilities:Responsible for the day to day operations of store.Skills:* Making and ensuring of the accuracy of guest land, cruise, air and/or hotel reservations* Scheduling to ensure store coverage. * Coaching and training of employees.* Addressed customer concerns.* Opening and closing of store. Balancing of cash drawers.* Inventory * Ensuring we were following company policies and procedures.* Audited other stores employees and files.* Ensured we passed our yearly audit with 100% scores.

Responsibilities: Assist members in planning domestic and international trips. I am with the member from the beginning to end of the planning, showing the member my interest and enthusiasm in their plans and their welfare. I worked with corporate, leisure and group travel. Accomplishments: I was nominated to become a part of the companies "making it to a million" team. Within less than a year my sales grew from zero to almost a million by years end. Skills Used:Viewpoint, customer relations, sales techniques, phone skills, forming relationships with vendors, contacting outside organizations (photography clubs, scuba clubs, retirement communities, etc.) to market myself and my company.

SPG Sales Representative * Handled inbound calls. Making and canceling hotel reservations. ~SPG Sales Representative: * Inbound calls. Making and canceling hotel reservations. * Took care of account maintenance. * Issued and canceled SPG point awards. ~Honeymoon Concierge: * Assisted couples with reservations, guiding them on choosing the best location for their honeymoon. Gained extensive knowledge of the different areas of the world; things to do there, how to get there, best places, and time to go. * Assisting the couple in registering for the honeymoon registry on www.weddingchanngel.com * Was responsible for keeping the property information folders updated on the company's internal drive.* Handled the honeymoon brochure requests and ensured that the wedding channel received credit for the sale. * Updated and maintained information pertaining to hotel incentive programs. * Updated promotion grid and helped associates with questions regarding promotions, hotels, and regions. * Assisted in training associate on how to handle honeymoon calls, navigate the computer system.~Platinum Concierge: * Handled inbound calls and e-mails. Formed connections with elite members and assisted guests with reservations, tours, dinner reservations, transfers, etc. Addressed guests concerns and account maintenance; assisted in opening complaint files.~Platinum Liaison: * Approved or denied platinum exception requests, promote and monitor the platinum status challenge, supply members with account master statement’s, fulfill requests placed by members for tours, transfers, or other requests.* Assisted in training agents on how to work Kana (computer program) and how to address emails. Monitored queues to ensure that agents answered guests within the allotted time frame. Monitored the "review" queue to ensure that agents are addressing the guest with the correct grammar, spelling, and ensuring that company policy is followed.

*Completed property inspections for Mortgage companies as an independent contractor. *Verified that companies requesting the ability to accept a credit card for payment were legitimate. *Did audits on inventory at companies, such as John Deere.