Debbie Farley Email and Phone Number

Designing business strategies and business plans for select clientele including venture capitalists and private equity groups. Creating business processes, technical requirements and ROI for “concept” services along with establishing protocols, work flow, matrices etc. to ensure a successful entry to market. Reviewing current business strategies for prospective investments and preparing suggested operational processes to improve net performance. Delivering, in some cases solution… Show more Designing business strategies and business plans for select clientele including venture capitalists and private equity groups. Creating business processes, technical requirements and ROI for “concept” services along with establishing protocols, work flow, matrices etc. to ensure a successful entry to market. Reviewing current business strategies for prospective investments and preparing suggested operational processes to improve net performance. Delivering, in some cases solution requirements and make/buy analysis. Show less

Established a project team whose primarily function was to collaborate, provide data file testing, understand client work flow, institute best practices and ultimately train clients on ZirMed’s web based system. Worked with a diverse group of clients from large multi practice offices, rural based hospitals, Skilled Nursing Facilities, hospitals and clinic, provided a unique opportunity to fully understand the many facets of the Healthcare industry and their needs. This ultimately led to… Show more Established a project team whose primarily function was to collaborate, provide data file testing, understand client work flow, institute best practices and ultimately train clients on ZirMed’s web based system. Worked with a diverse group of clients from large multi practice offices, rural based hospitals, Skilled Nursing Facilities, hospitals and clinic, provided a unique opportunity to fully understand the many facets of the Healthcare industry and their needs. This ultimately led to seeking new solutions for clients and solidifying our partnership.  Maintained Client Satisfaction, ensuring client’s needs, goals were met and growing our revenue stream by generating cross sells.  Assisted the sales team with presentation and sales meetings ensuring continued growth within the organization.  Established organization protocols for company including mentoring program, staff development plans, and performance goals Understand impact of changes within the industry and ensuring preparedness within organization  Continually evaluated current processes and metrics to ensure delivery effectiveness  Responsible for managing, hiring and growth of staff, both in the skills needed to perform and in actual staff count.  Developed a team approach to penetrate and further grow our partner relationship Responsible for Key Strategic relationships to ensure revenue growth and client retention Created interdepartmental focus groups to more closely align our organization Budgetary forecasting Oversight and responsibility on full lifecycle projects using Agile methodology.o This included analysis, development, implementation and validationo Developing Business Planso Developing detailed project plans Show less

During my tenure, I had the opportunity to work in many areas within the organization. This included executive oversight and leadership for more than 200 employees who provided day to day support for clients, provided consulting services to our fortune 100 client base, assisting in acquisitions and due diligence. Established process controls, procedures and metric to ensure quality and long term growth within the organization. Forecast projected revenue and expenses to ensure our budgetary… Show more During my tenure, I had the opportunity to work in many areas within the organization. This included executive oversight and leadership for more than 200 employees who provided day to day support for clients, provided consulting services to our fortune 100 client base, assisting in acquisitions and due diligence. Established process controls, procedures and metric to ensure quality and long term growth within the organization. Forecast projected revenue and expenses to ensure our budgetary goals were met or exceeded.  Maintained Client Satisfaction and Client Retention - Fortune 100 client base  Managed two divisions that was responsible for over $60 million in revenue and$ 2 million in “up-sells” Provided Executive oversight for three lines of business (Flexible Spending Account, Family Medical Leave Act, full service Employee Benefits Outsourcing) including business, marketing, and technology oversight.  Continuously evaluated approach and methodology for employee performance metrics Assisted Sales throughout the selling process with presentations and pre sales proposal generation Identified opportunities and executed cross-functional process improvements  Participated in annual budget and strategic planning process Worked with Directors and Managers within Client Services to ensure individual and team compliance with client goals and best practices Responded to “at-risk” clients escalation as needed, and identified and executed improvements Management of inbound call center Oversight and responsibility on full lifecycle projects using Agile methodology.o This included analysis, development, implementation and validationo Developing Business Planso Developed detailed project planso Developed an analysis metric to measure accuracy, performance and optimization across business o Championed user needs, recommending user (both internal and external) improvement experienceo Educated business areas on new process methods Show less