Debbie Floyd Email & Phone Number

Cle Elum, WA

Cle Elum

A place to get organized!

Cle Elum, WA

Ellensburg, WA

Provide technical support for 105+ users.Responsible for setup, configuration and deployment of laptop and desktop computers.Manage Symantec Endpoint Protection server as well as client configuration and installs.

Bend, Oregon Area

Sole help desk technician for 150+ users in a Windows XP and Windows 7 environment.Responsible for build, configuration and deployment of all desktop and laptop computers.Provide technical support to remote employees.Setup all Konica Minolta, Lexmark and Zebra printers on the print server and provide technical support.Setup all new users in Active.

Responsible for designing, configuring and maintaining daily backups of EHR SQL Database, as well as application and user data for disaster recovery. In addition, provided requested restores using Symantec's Backup Exec software.Responsible for the administration of Exchange 2003, by providing necessary updates, restores, and archiving. Assisted with the.

Responsible for managing the process of Help Desk support calls and email, via Track-It! ticketing software.Provide recommendations to improve upon the Help Desk's ability to provide a high level of customer support in a timely and courteous manner.Administration of Track-It! software including reporting and monitoring to recognize potential issues and.

Built approximately 100 XP computers in 3 weeks, to help complete Phase I of EHR rollout project.Responsible for fielding, resolving, and documenting incoming help desk calls utilizing Track-It! ticketing software.Ability to ask appropriate questions brining the user to acknowledge the specific problem and come to a resolution.Work with and resolve a.

Supported hospital during implementation of Electronic Medical Records system by fielding and resolving incoming help desk calls either over the phone or in person. Assisted with computer upgrades and deployment during EMR rollout.Set a personal goal to proved outstanding customer service and have all issues resolved or escalated within 24.

Solely responsible for design, implementation and support of entire computing environment consisting of network architecture, VPN, Server 2003, Terminal Services, as well as all telephone equipment. Supported and maintained all Windows XP, Windows 98 and Macintosh computing platforms.Supported radiology specialty equipment including Hologic bone.

Responsible for design, implementation, and management of internal help desk for co-location web hosting company.Responsible for the installation, configuration and maintenance of domain controllers as well as all new and existing laptops and desktops.Provide computer support for Windows NT, Windows 98, and Windows 2000 on IBM ThinkPads and desktops.Assist.

Provide computer support for 10,000+ node network consisting of Windows NT, Windows 95, and Mac OS on multiple hardware platforms.Provide end user support for a variety of software programs including MS Office, Exceed, Replicant, Eudora, Meeting Maker, Vantive, Internet Explorer, Netscape, Windows Terminal Server, and McAfee.Assist end users in.