Debbie Gale Email & Phone Number

Longleat Forest

Optimising our guest’s holiday experience from check in through to departure.

Yateley, Hampshire

Manage training function at Oakley Health Group in Yateley, Hampshire. Organise training programme for clinical and administrative staff across three merged GP surgeries. Provide full administrative support to GP Trainers and GP Registrars in Foundation and GPST 1, 2 and 3 level training.

Bracknell, Berkshire

Communication:I was responsible for producing all engagement and operational communication to Senior Management, Waitrose shops and dot com fulfillment centre Partners for trials, pilots or full rollouts to support major change programmes.Produced engaging multi-channel communication e.g. business case proposals/updates, Partner Engagement Guides and Implementation Guides, Bulletins, project articles for internal newsletter. Updated internal portals, creation and update of internal website content, internal social media, used video to aid audience engagement and simplicity of message.Responsible for updating and issuing operational procedures via internal site and compliance documentation in line with new product/service change programmes or launches, ensuring content was legal, compliant, accurate and maintained strict version control.Reviewed campaign/project launches to aid Continuous Improvement, utilised Google Analytics and Partner surveys. Co-ordination:Liaised with campaign/project Managers and key stakeholders to ensure relevant level of detail was covered and that tasks were communicated in line with project timelines. Facilitated collaboration between departments/teams to achieve common goals and meet capacity planning criteria with target audiences. Influenced stakeholders to establish solutions to operational issues quickly and worked with teams to update project plans and created bespoke communication plans.Ensured all elements of project came together for a successful launch or implementation. Inducted, trained and managed two Content Producers.

Bracknell, Berkshire

Produced all content for training materials and operational procedures for all shop Partners in various Waitrose formats. Specialised in communication for eCommerce, I.T. and Central Transport -collaborated with key stakeholders to produce operational procedures (including use of devices) for dot com pickers, administrators and drivers. Issued all communication in line with multiple project timelines to set governance.

Bracknell

Started as Advisor, promoted to Senior Advisor with project and supervisory responsibilities, promoted again to Section Manager, Operations.Line managed permanent team of Advisors, then for Christmas 2012 managed team of over 80 seasonal temporary Partners. Supervised 4 Senior Advisors and team of “Host” Partners. Performance managed team - set targets to drive productivity, communicated operational information to ensure team were updated; lead the duty desk; managed work stream resources; management and escalation of incidents, escalations and risks to operation, trade and brand. Drove team morale and engagement; built strong relationships with key stakeholders; deputised for Department Manager, Operations. Ensured operations complied with Data Protection and Payment Card Industry (PCI) laws. Successfully re-structured Outbound call work stream and procedures and managed departmental Christmas line launches.

Farnborough

Placed orders and dealt with queries regarding stock availability, despatch issues, pricing queries etc. Trained staff on software and call handling skills and held the position of Team Leader where I dealt with escalated issues, complaints and was responsible performance of team of operators.

Farnborough

Provided full secretarial/admin. support to three Directors – dealt with all levels of staff and clients; organised diaries, travel, internal / external meetings, trainingcourses, etc.

Bracknell

Assisted in marketing planning process; co-ordination / attendance of international events - surgeon symposia, product launches, trade exhibitions and sales conferences. Supported European Product Managers - gathered forecast information, sales data, co-ordinated product samples & merchandising; produced literature; planned advert placements in trade journals and event programmes; promoted and monitored sales promotion schemes; organised structured product training events. Provided administrational support to two European Business Managers - organised international business team meetings; prepared and updated all marketing presentations; international travel to co-ordinated events.

Bracknell

Processed orders for medical products. The customers were UK hospital staff, overseas medical agents or J & J Affiliate Companies. Co-ordinated all overseas shipments with relevant documentation; liaised closely with marketing function regarding pricing agreements, product information, literature, launches, roll-outs and stock availability. Also attended exhibitions where I helped set up and “man” the Johnson & Johnson stand. Trained two other Customer Service officers.

Chartered Institute Of Marketing (Cim), Advanced Certificate

Advanced Certificate in Marketing (Included modules on communication, management customer service and customer loyalty strategies)

Chartered Institute Of Marketing (Cim), Certificate

Certificate in Marketing (Achieved Worshipful Company of Marketors Award for best grades in Year)

Education record

Activities and Societies: •2 A’ Levels - English Language and Social Biology, Yateley Sixth Form College