• Customer Service Trainee with Optum360, part of United Healthcare Group.• Trained in the department of Customer Service Billing on accepting telephone calls to address customer needs including processing payment, correcting CPT billing codes, identifying insurance coverage, and addressing other customer concerns as related to billing. • Assigned to complete and respond to customer Web Correspondence to address issues related to billing. Areas addressed included billing updates, relaying primary or secondary insurance coverage, rebilling insurance if appropriate, patient demographic updates, and other customer service issues. • Maintained all privacy and HIPAA laws.• Resigned from position to provide care to terminal mother.

• Assistant Teacher for a room with 10 children. • For 9 months assumed responsibilities of a lead teacher which included: developing weekly lesson plans and curriculum activities, conducting developmental screenings and assessments on each individual child on a quarterly basis per ELC guidelines, all classroom organization, cleanliness, and implementation of informational boards, mentoring and training co-teachers, ensuring all care provided follows all licensing guidelines and company standards. • Responsible for supervision and safety of children in room, teach and maintain good hygiene, prepare and organize mealtimes. • Organized and implemented activities and a curriculum that focuses on appropriate developmental milestones and teaching skills for growth. • Developed and maintained a schedule and routine to ensure children have physical activity, arts and crafts, rest, and playtime. • Monitor and watch for signs of emotional or developmental problems. Maintain communication with facility management and parents to ensure children receive appropriate attention. • Throughout the day continually multitasking in organizing the events for the day, engaging with the children, maintaining cleanliness of the room, and communicate with parents all day on events thru online platform.

• Owner of 1 rental property. • Responsible for managing all financial aspects of the property. • Ensured the property maintains code and city standards. • Dealt with any property maintenance issues/requirements and interviewed/selected third party contractors. • Provided general oversight to ensure that hired management company maintained selection of qualified tenants. • Maintained communication with Management Company to ensure tenants followed the rules of the lease and directed the company on how to handle issues that arouse.

• Hired to provide 24/7, live-in care including bathing, dressing, incontinence care, skin care, individual grooming and oral care.• Monitored necessary vitals including weight, blood pressure, temperature, and respiration, daily medications, ordering of refills, and picking up medications. • Managed all housekeeping tasks including cleaning, changing sheets, laundry, meal preparation and planning, grocery shopping, payment of bills, and management of finances. • Provided transportation and assistance to all doctors’ appointments and required treatments. • Provided intensive oversight on dietary needs due to serious medical condition and treatments. • Assisted with completing paperwork for doctor visits, insurance, and end of life planning. • Focused on activities, outings in the community, and providing quality care in order to improve the client’s quality of life.

• Provided housekeeping tasks to include: preparing meals, cleaning the entire house, changing bed linens, washed and folded laundry, and assisted with other side tasks as requested.

• Managed vendor relationships by monitoring discount opportunities, verifying Federal ID numbers, scheduling and preparing checks, resolving purchase order, contract, invoice, or payment discrepancies and documentation, ensuring credit is received for outstanding memos.• Expedited payment to charges expenses, employees, cost centers by analyzing invoice/expense reports; recording entries while adhering to company and audit policies, as needed.• Maintained accounting ledgers by verifying and posting account transactions.• Verified vendor accounts by reconciling monthly statements and related transactions.• Maintained historical records by filing documents.

• Managed day-to- day store operations, merchandising, stock, promotional events, payroll, sale operations and budget requirements.• Listened to and identified products to meet customer’s needs.• Provided customer service and resolved customer and sales problems. • Operated various computers with Microsoft Office Programs, multi-line phones, fax machines, UPS Online account management, and many other office and store administrative systems.

• Managed day-to-day store operations including merchandising, payroll, sales operations, in and out of store communication, customer service, employee recruitment, training and retention. • In 2003, raised yearly sales at Utica store to $57,640; a 7% increase from 2002 sales. • During first month at St. Clair Shores store, increased the sales by $6,800.

• Established over 100 new clients thru cold call marketing. • Obtained revenue for Beaute’ Craft• Utilized customer service skills within the department in order to facilitate efficient problem-solving. • Built strong rapport within my sales territory.

• Dealt with problems customers or sales consultants encountered with orders. • Sent out call tags for damaged returns.• Completed paperwork needed for claims against the shipping company.• Trained new sales consultants on computer programs used.• Educated and trained new customer service representatives. • Basic clerical office tasks included: answering phones, taking orders, filing, cleaning, photocopying, and telemarketing.

• Accepted returns from sales consultants and stores• Prepared returned items for resale or return to vendor.• Responsible for sales consultant sample accounts

• Prepared customer sales orders for shipment• Assisted in the remodeling of the warehouse.