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20 years in this INSANE but EXHILARATING industry of mortgage in various roles. Had the opportunity of holding an assortment of titles.SOLID background in UNDERWRITING, TRAINING and SYSTEMS ANALYTICS.Currently possess TX NMLS license______________________________Areas of Expertise______________________________Program Planning & Implementation Strategic Planning Profitability ImprovementResidential Mortgage Loans Workflow Optimization Strategic AlliancesReporting/Data Integrity Training/Mentorship Risk ManagementRegulatory Compliance Team Leadership & Development Customer – Centric Service Delivery___________________________Program and System Knowledge_______________________- Automated Underwriting Systems - Adult Learning and Training-via MS teams, Go to Meeting, Zoom - Empower & Calyx LOS Systems - FNMA, Freddie, Ginnie Mae, Jumbo and Non QM Investor Guidelines- Digital Mtg and CRM Platforms -Active Directory Domain Service - Service Now – IT Service Mgt System -MS 365 Office Applications & Systems: Word, Excel, PP, Outlook, Teams Proud member of the MBA, TMBA, TWMBA, MMAOver 100 Loan Originating, Processing Quality Control and Underwriting courses completed.With this everchanging industry must always be well-informed of all changes/updates.
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National Concierge Desk ManagementCertainty Home Loans Mar 2015 - PresentDallas, Texas, Us• This positions is the point of contact for all employees, particular new sales staff.• Manage concierge desk inbox and phone calls, resolve a daily average of 80 inquiries (support approximately 300 team members). * First point of contact for all troubleshooting, suggestions, etc. (all applications, IT inquiries, policies and products).• Host one on one and team trainings via classroom and webinars for all staff with MS Teams regarding Allregs, Digital Mortgage Applications, company’s intranet site, LOS system (Empower) and products availability.• Act as a business systems analysis and liaison between Certainty staff to project managers, IT development team and other companies under the Guaranteed Rate umbrella.• Manage Service Now ticketing and tasks system, providing SLAs withing 2 hours or less.• Provide daily and weekly product and system updates (tip of the week, need to knows, product releases).• Constant contact with various departments (compliance, executive, licensing, marketing, operations, products and production) regarding company, agency and investor policies and loan scenarios ensure all departments are on the same page.• Create company guidelines, matrices, intranet (Sharepoint) site and training tools.• Test all aspects of digital and empower (LOS) platforms.• Spearhead introduction and training through 3 system conversions and 2 partnerships/migrations. -
National ConciergeCertainty Home Loans Mar 2015 - PresentDallas, Texas, Us
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UnderwriterAmerican Southwest Mortgage Corp Apr 2013 - Jan 2015• Meticulously analyze credit, employment, funds and property valuation in order to underwrite conventional, TX50a6 and USDA Rural Development mortgage loans• Negotiate loan terms in order to satisfy the interests of the broker, investor and company• Correspond with mortgage brokers to obtain outstanding documentation needed to complete requirements as stipulated on the commitment in a diplomatic manner• Review documentation for compliance with internal and regulatory guidelines• Prioritize in order to minimize turn time
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Junior UnderwriterAmerican Southwest Mortgage Corp Oct 2007 - Apr 2013• Closed an average of 70-100 units totaling $13 million to $20 million in funding per month • Functioned as liaison between underwriting, sales staff, loan officers and processors regarding the status of loans, compliance regulations and conditions• Trained new underwriting coordinators and junior underwriters • Analyzed incoming information relevant to completing underwriting and closing stipulations • Supported underwriters in clearing conditions effective and efficiently for current guidelines for loan programs, post-closing conditions, etc.• Ensured all loans meet HMDA, RESPA, Reg Z and pass fraud requirements • Obtained any additional information needed from investor in order to sell loans • Prepared incoming loans for underwriting preparation, Good Faith and Reg Z regulation for pre-approvals • Assisted the closing department in document preparation and funding as needed
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Underwriting AssistantWachovia Securities Financial Network Jun 2002 - Oct 2007Us
Debbie Haley Skills
Debbie Haley Education Details
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Collin CollegeBusiness Information Technology
Frequently Asked Questions about Debbie Haley
What company does Debbie Haley work for?
Debbie Haley works for Certainty Home Loans
What is Debbie Haley's role at the current company?
Debbie Haley's current role is National Concierge Manager.
What is Debbie Haley's email address?
Debbie Haley's email address is dh****@****hoo.com
What is Debbie Haley's direct phone number?
Debbie Haley's direct phone number is +140584*****
What schools did Debbie Haley attend?
Debbie Haley attended Collin College.
What are some of Debbie Haley's interests?
Debbie Haley has interest in Children, Human Rights, Traveling Especially To Beaches, Environment, Going To Comedy Shows, Poverty Alleviation, Anything That Involves Family Outings, Arts And Culture, Health.
What skills is Debbie Haley known for?
Debbie Haley has skills like Mortgage Lending, Credit, Loans, Mortgage Underwriting, Customer Service, Refinance, Financial Analysis, Residential Mortgages, Fha Financing, Microsoft Office, Mortgage Banking, Underwriting.
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