Hospitality professional experienced in hotel operations and in quality control in the hotel industry. Over the years I have developed a passion for creating positive guest’s experiences focusing on consistency. While working in brand management for over 20 years on the IHG team I was the liaison between corporate and the management teams/owners. As a hospitality professional I have experienced working in the hospitality industry both before and after Covid. The basics of building teams and creating positive experiences is about developing and maintaining standards as well as holding each other accountable.