• Served as liaison providing support for ePay clients during the Benefits implementation process and providing ongoing support for annual open enrollment, training and software assistance.• Coordinated with third-party providers to ensure system requirements are met and file feed integration was fully functional with carriers.• Assisted clients with Open Enrollment setup, messaging, documentation and employee self-service implementation that provided training documentation for the employees on the system.• Responded to all benefit related emails resolving any issues clients may have encountered.

• Responsible for implementing client benefits into iSolved and effectively integrating employee data and deductions to payroll.• Ensures that the system is configured to the clients’ expectations and iSolved’s capabilities. • Acts as a consultant to ensure the client understands the features and solutions iSolved provides.• Full implementation of all employee benefit plans, Medical, Dental, Vision, Life and Fringe Benefits based on plan rules, details, rates and Summary Plan Documents.• Analyze and test the processes to populate and maintain client data in the iSolved system.• Communicate internally and externally with clients, brokers, and co-workers to obtain plan design details

• Perform inspections and assess damage of residences. Documented the damages sustained based on extensive knowledge of construction techniques.• Assess damage to dwellings and the overall habitability of homes and document all damages using the ACE4 Field Software.• Provide support in the administration of Inspection Services contracts, such as assisting with quality control monitoring and providing disaster assistance program information to applicants• Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques. • Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents.

• Responsible for auditing, bank deposits, cash control, merchandising, staff supervision, recruiting, training and evaluation.• Lead production team to produce merchandise to ensure profitability• Responsible for daily operation of retail store• Provided exceptional service to customers and donors• Ensured compliance with safety practices and regulations.

Enrollment Account Manager for Trustmark, Allstate, UNUM policies as well as core benefits.• Performed benefits administration which included claims and benefit issue resolution and change reporting.• Data mapping, data manipulation and file uploads • Preparation and distribution of written and verbal enrollment information on benefits and personnel policies.• Liaison between benefit providers, brokers and employees; handled employee benefit-related questions and issues.• Maintained employee benefit files and updated employee records as necessary.

• Responsible for contracts, renewals and RFP’s• Cash Balance Pension Plans, 403(b) savings plan, 457(b) deferred compensation plan, Supplemental Executive Retirement Plan (SERP)• Managed Retirement Manager underwriting , approvals and billing activities• Prepared Retirement Communications, Summary Annual Reports, Form 5500’s• Subject matter expert for the RM platform functionality and services • Performed system web demonstrations and training to new clients• Provided RM technical support to plan sponsors, provider field representatives and internal departments• Consulted with key clients to support relationship development and resolution management• Analyzed client requests and effectively communicated RM services and functionality to influence client decisions resulting in a successful relationship

• Administered corporate benefit plans and programs. Monitored benefit trends in the defined benefits environment and stayed abreast of applicable benefits legislation• Implemented systems based on each client’s requirements, plan provisions, SPD’s and business rules, translated business needs into automated solutions. • Created test plans, built and created ad hoc reports to improve processes for Clients. • Processed and administered 401(k) and Defined Benefit Plans. Prepared retirement commencement benefit packages, payment of benefits and file transfers to the trustee. • Defined Benefits subject matter expert for participant services and client services departments.• Prepared actuarial valuation data for annual client valuations and any audit information required post valuation.• Developed and performed complex pension calculations, responded to 2nd tier complex inquiries and issues.

• Prepared, validate and reconciled data for consistency. Followed-up with client on data inconsistencies and issues. • Performed benefit calculations, handled benefit plan special projects. • Assisted actuaries on various special projects and client requests.• Prepared annual valuation data, reports and data requests. • Prepared government filings, form 5500 and any applicable schedules using Relius. • Managed Database programming and maintenance of ADMS data system. Knowledge of FAS 106 Accounting for Post-retirement Medical and Life Insurance benefits.