Responsible for handling all issues concerning the following:Verify tax exemption status for customers and forward certificates to suppliersEnrollment rejectionsAccount drops/addsBilling questionsAssignment and AssumptionsNonpayment and payment plansBudget projectionsCost analysisMissing invoicesContract terminology and cancellation proceduresETF issued to customersCustomer follow upBilling Set UpStart and End date errorsLost savings for non pick up of accountsCustomer questions and concernsAssisting consultantsAttending training's

The Knowland Group, Salisbury, MD12/08/2010-CurrentEvent Booking Center 12/08/2010-01/08/2011 PromotedClient Care Specialist 01/08/2011-09/2011 PromotedTargetNet Case Management/Activation Coordinator 09/2011-05/31/2012 promotedClient Care/Account Management/Retention 06/01/2012-May 2014• Build rapport and manage relationships with new and existing Target Net hotel clients to drive customer adoption and program usage of our software product• Work with our sales, Training, Implementation and Client Care departments to transition our hotel clients through the on-boarding process and beyond, acting as the main point of contact for the first 90 days of on-boarding• Possess the ability to handle client needs, identify problems, think quickly and offer several creative solutions with independence and ease• Monitor the usage of our hotel clients to look for trends and patterns to identify client needs and opportunities for usage improvement• Configure reports, upload documents, and create merge documents for our hotel clients• Provide day-to-day technical support and ad hoc training, and responding quickly to customer requests via phone, email and live chat• Articulate solutions and communicate in a highly professional manner• Handle multiple projects and accounts concurrently

Office Manager/Administrative Assistant• Supervised and Managed Office Staff• Created Work Schedules• Completed and Tracked Daily Resident Census• Completed and Tracked Work Orders for Maintenance and Housekeeping• Responsible for Ordering and Tracking of Supplies for Office and Administrative Staff• Communication Hub for the Facility• Established Relationship with all Residents and Family Members• Tracked Visitors and Guests Daily Log• Created Documents and Distribution as designated by Administrator• Filing documents, Typing and Logging Resident Complaints/Issues/Concerns• Assisted in Development of Policies and Procedures for Department • Responsible for interviewing, hiring and training office staff.• Attended Monthly Manager trainings