Analyze technical and non-technical data sources to create and provide effective information management analysis and reporting. Research and/or deploy monitoring tools and processes as required. Collaborates with variety of internal and external parties. Composes a variety of materials (e.g. reports, procedures, project documents). Implements reporting processes that extra data from a variety of existing database. Serving as a Lead Testing Coordinator for the system conversion project.

Documenting business and functional requirements for client specific projects as well as ensuring linkage to test cases. Manages highly complex projects independently which cross multiple business units and acts as a change (liaison) agentExperience facilitating large group discussion regarding business requirements, process improvements.Create informative reports through analysis of database information tables such as SQL, Quality Center, and Home Depot in house tools.Other responsibilities includes, but not limited to defining and documenting high-level test strategy for client specific projects, creating and executing detailed test plans and validating results.

Documenting business and functional requirements for client specific projects as well as ensuring linkage to test cases. Manages highly complex projects independently which cross multiple business units and acts as a change (liaison) agent.Mapping of client custom data conversion, validate data, and perform issues resolution with client.Other responsibilities includes, but not limited to defining and documenting high-level test strategy for client specific projects, creating and executing detailed test plans and validating results. Experience facilitating large group discussion regarding business requirements, process improvements and process design.Identifying potential risks, opportunities and issues of importance related to assigned client projects and communicating to project leadership as appropriate. Serving as a team member on Client Team for Credit and Debt Credit Card Insurance Products, coordinating assigned projects with all parties to meet assigned due date, providing day to day support and documenting client specific business processes/workflow. Resolving system issues by gathering and analyzing related information; identifying root cause of problem and providing resolution.Ability to meet deadlines and handle multiple tasks. Serve as subject matter expert in my assigned area.Manage and participate in peer review process within my team

Manages highly complex projects independently which cross multiple business units and acts as a change (liaison) agent Handles complex and/or escalated client servicing questions and inquires to constantly analyze and monitor root cause for development and trainingMaintain and audit multiple Microsoft Access databases; Create informative lockbox reports through analysis of database information tables; Input data into Excel spreadsheets and Access databases.Assist with the development and maintenance of departmental procedural documentation; Ensure quality and accuracy of documentation.Responsible for coordinating and implementing new clients to ensure seamless delivery of services. Responsible for developing process and system documentation including requirements for system fixes.Recruited, and served, as a member of the Lockbox Conversion Training Sub Team; Trained co-workers on the Unisys and DMP applications. Assist in the testing of new vendor releases; Provide technical support.Identify user requirements; Write and communicate user documentation/technical specifications; Configure system applications for desired client output. Coordinate development and validation of client test files.Manage and mentor junior-level personnel.Have acted as a software (upgrade) release coordinator, handling projects such as Mail Tracker, Lockbox Utility Redesign, Re-pricing of Service Codes RPPS (MasterCard), ARP, ACH and Procedures Standardization; Participate in and conduct meetings associated with client implementations and internal initiatives; Create test scripts and perform testing for system redesign projects; Communicate weekly/monthly status updates on projects.Create and execute test plans; Identify and resolve application setup conflicts