Debbie Jones Email and Phone Number
Debbie Jones work email
- Valid
Debbie Jones personal email
• Project Manager and Business Analyst with a demonstrated talent for liaising between technical and non-technical audiences. • Exceptional Work Ethic. • Passionate about the role of Business Analysis.• Always interested in Software Development Life cycles and • Business Process Mapping and Management.• Strong conceptulisation, analytical and interpersonal skills.• Proven success in motivating and training colleagues and staff, as well as promoting team work.• Business Process, Customer Service and Account Management orientated• Significant experience and expertise in development projects of Electronic Commerce and VBN networking. • Logical reasoning in the ability to evaluate situations and make accurate decisions.• Precise, fluent and concise in the written/spoken English and Afrikaans language• Listening skills• Strong Administration skills• Time Management skills• Self Leaner and MotivatorSpecialties: Business Analysis and Business process mapping - business case development; enterprise analysis, requirements elicitation, scoping, definition, analysis and functional specification, process modelling, data modelling, business rules, use cases, user interface specification, information design.Training: needs analysis; creation of curricula, user guides, slide presentations; assessments; training deliveryOther: Customer Services orientated - Customer being internal or external.
-
Solution Success -Sr Associate Partner Emea Direct SalesFico Apr 2024 - PresentSouth Africa -
Project ManagerNetwork International May 2023 - Apr 2024South Africa -
Fraud Risk Manager | Technology Specialised Projects Embedded RiskStandard Bank Group Nov 2022 - Apr 2023South Africa -
Scrum Master : Card Fraud ItStandard Bank Group Aug 2021 - Nov 2022Gauteng, South Africa
-
Project Manager : Emerging PaymentsStandard Bank South Africa Apr 2017 - Dec 2021Johannesburg Area, South Africa -
Country Head : It And Production SupportFirst Data Merchant Services Jul 2015 - Apr 2017FourwaysHeading up IT, Incident Management and Production support for FDMS South Africa. Driving and pushing through projects with various PSP’s (White Label hosting solutions), Sub PSP’s and Product Managers locally and internationally.Fulfilling more a Senior Business Analyst role – Subject Matter Expert with regards to the South African industry relating to Card Acquiring -
Project ManagerStandard Bank Group Mar 2015 - Jun 2015JohannesburgWorking in PBB (Personal Business Banking) IT – Africa. Subject matter expert on POS acquiring in Africa – POS configurations, online and offline transaction routing, batch processing, dispute management, fraud detection, clearing/settlement and reconciliation.DUTIES Key Performance Areas• Developing and implementing strategies together with Business• Budgeting and planning• Ensuring requirements and scope is understood in order to avoid an risks/rework• Thorough work documentation/administration• Evaluating and advising on project related tasks and risk areas• Decision making i.e. fast tracking on related project issues – Agile approach• Project driven on timelines• Recognising and highlighting potential risk to stakeholdersAchievements• Fully implemented integrated solution through WLH (ISO / PSP) for a major retail group in 2 African country’s• Subject matter expert on different solutions within different country’s
-
Senior Business AnalystStandard Bank Group Sep 2012 - Feb 2015JohannesburgWorking in PBB (Personal Business Banking) IT – Africa. Subject matter expert on POS acquiring in Africa – POS configurations, online and offline transaction routing, batch processing, dispute management, fraud detection, clearing/settlement and reconciliation.Achievements:• Conversion from one acquiring platform to a new service provider based in Dubai. = +/- 13 months – 3 country’s +/- 1800 merchants – 2300 POS devices. Botswana, Namibia and Uganda.• Full end to end POS Acquiring solution implementation in 12 weeks – 2 countries. Ghana and Zambia.• Full end to end Acquiring solution implemented in 9 African country’s• POS Integrated solution through service provider (ISO / PSP model) for large corporate and retail merchant base• Visa and MC full host to host and POS certification of new acquiring BIN’s for all country’s• Batch settlement and recon implemented in all country’s• Training in all country’s • Subject matter expert on different solutions within different country’s• Implementing local/domestic country switches through local / domestic country infrastructure e.g. Namswitch, Zimswitch etc
-
Senior Business Analyst And Process ManagementBlue Label Telecoms May 2008 - Sep 2012JohannesburgBlue Label Distribution forms part of the Blue Label Group who are primarily a prepaid services distribution group that offers the majority of prepaid services that are currently available in the market across its distribution network.Business Process Analysis and Documentation• Business Process Management within the group to all subsidiaries• GAP Analysis• Business Requirement Specification• Functional Requirement Documentation• Change Request Management and Documentation• Client Liaison and Assistance• QA and Implementation Assistance• Documenting, Implementing and Monitoring current business processes within the group to all subsidiaries• Providing solutions within Finance and Administration team relating to the business processes• Reporting directly to the CFO within in the Centre of Excellence -
Accounts ManagerGenasys Technologies (Pty) Ltd Feb 2004 - Apr 2008Cape Town• Maintain current awareness of helpdesk requests per client.• Weekly planning of client visits in conjunction with Support Manager’sschedule.• Arrange meetings and make client relationship visits.• Develop an understanding of the client’s organizational structure andstaff members, roles and document this for the Support Centre.• Feedback to Branch Manager and Management team regarding clientissues and opportunities.• Feedback to Support Manager regarding client issues relating to• Helpdesk, support and training needs and/or requests.• Liaising with Support Manager regarding Helpdesk items progress andpriorities.• Obtaining client signoff sheets based on outstanding issues, especiallywhere client feedback is required.• Obtaining client sign-off for service estimates and specifications.• Ensuring signed copies are emailed and/or faxed back to SupportManager.• Ensuring clients update Helpdesk calls logged.• Obtaining client sign-off for completed work.• Gathering information (include database backups) for the supportteam monthly and sending down to Head Office (Stellenbosch)• Producing specifications of clients’ requests.• Maintaining formal documentation regarding each client visit. -
Electronic Commerce Project ManagerGateway Communications Oct 2002 - Feb 2005Johannesburg Area, South Africa• Obtain client’s specific requirements, scope and expectations.• Develop goals, work plans, timelines, implement strategies and plans.• Analyse projects decision-making issue including identification of key stakeholders.• Develop & implement strategies to encourage and obtain stakeholder and/or community support within team.• Identify available resources as well as 3rd party organisations as project partners if necessary.• Plan and co-ordinate development projects.• Identify, interview & coordinate project team/resources to recommend program development and implementation.• Provide assistance and support on program planning, development & implementation techniques e.g. roll out plans, community build, database queries, etc.• Coordinate phases within the project/s.• Train and advise staff, project advocate and/or program participants.• Plan, facilitate and conduct meetings.• Speak before groups & work with individuals to promote awareness and publicity of completed projects.• Measure, evaluate and communicate program performance.• Consult with and provide problem-solving assistance to staff on matters related to programs, projects and activities.• Recruit project volunteers and provide training to others in volunteer recruitment and development as well as develop guides and training manuals/handbooks.
Debbie Jones Skills
Debbie Jones Education Details
-
Germiston Technical CollegeEnglish, Afrikaans, Business Economics, Office Practice, Typing
Frequently Asked Questions about Debbie Jones
What company does Debbie Jones work for?
Debbie Jones works for Fico
What is Debbie Jones's role at the current company?
Debbie Jones's current role is Solution Success Manager Sr Associate Partner at FICO.
What is Debbie Jones's email address?
Debbie Jones's email address is de****@****s.co.za
What schools did Debbie Jones attend?
Debbie Jones attended Germiston Technical College.
What are some of Debbie Jones's interests?
Debbie Jones has interest in Children, Environment, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Debbie Jones known for?
Debbie Jones has skills like Training, Requirements Gathering, Business Analysis, Training Delivery, Business Case, Analysis, Project Management, Telecommunications, Team Leadership, Program Management, Management, Change Management.
Who are Debbie Jones's colleagues?
Debbie Jones's colleagues are Gourav Kumar Sahu, Rodney Jackson, Robert Morales, Aditya Singh Kushwah, Amanda Felicio, Sina Azartash, Annette Cocchiarella.
Not the Debbie Jones you were looking for?
-
-
Debbie Jones
Durban1debitsure.co.za -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial