First Federal Credit Control offers the leading medical and professional credit collection services in the industry. Since 1970, FFCC has outperformed other debt collection agencies because of our unique attitude towards the collection process.

Public Company - A leading global beauty company Independent Sales Representative•Solicit door-to-door •Advertise in community newspapers & Sell at Craft Fairs.

Customer Service Supervisor• Upgrade customers based on customer needs• Excellent in turning negative customer experiences into positive ones• Merchandise displays based on planogram• Accountable for candy and perishables departments• Create RMA’s, print labels, apply mark downs, find merchandise through Symbol/DEX• Receive in Merchandise from outside Vendors• Dated Merchandise Review Outdates done every week• Price/Signing Accuracy Audit

Client Services Merchandising • Create visual merchandising displays for private trade only lighting design center• “Go to” person for homebuilder superintendents to expedite service orders, installations and deliveries• Investigate and resolve service/warranty issues.Lamp Shader Lighting Centers Five-store retail chain of lighting showroomsStore Manager - Cleveland, OH• Sold 400K+ annually in upgraded lighting products • In-Store and POS Merchandising.• Evaluate and remerchandise existing displays.• Trained associates on sales techniques and upselling.• Vendor relations – purchasing, return to vendor and warranty issues.Store Manager – Tampa, Florida• Sales Performance - Sold 300K+ annually in upgraded lighting products• Visual Merchandising – created displays that improved the customer experience. • Trained and developed associates in product knowledge, operations, and customer service.Saks Fifth Avenue, Inc. Beachwood, OH 1980-1983Public Company - Retail Department Store• Sales Performance - Top Salesperson in Juniors Department• Visual Merchandised displays