Debbie Key Email & Phone Number

Texas, United States

Milwaukee, Wi, Us

• Train Subject Matter Experts and End Users on the EPIC applications and workflows utilizing a prescriptive training program and pre-defined standardized materials.• Hospital Billing/Professional Billing, HIM and Analytical Reporting training and review in the Revenue Cycle processes• Content expert on specific applications assigned after a series of training courses-continuing to review and prepare for classes.• Classroom training (both virtual and in-person) preparation, including securing a quiet place to train, free of distractions and secure internet.• Solicit, collect, and provide feedback from trainees in the class on curriculum/materials and provide to training management/principal trainers as needed. Updates training materials as requested• Assist with testing lesson plans and training environment build.• Facilitate/host study halls, playground labs, personalization/user setting labs for providers or other end-users’ readiness activities.• Administer end-user proficiency assessments (EUPA), update attendance and other documentations.• Provide end-users with at-the-elbow support during the activation and go-live events.• Prepare tip sheets and user guides at activation and go-live events

Amherst, New York, Us

• Facilitated classroom training to a diverse audience of end-users for their roles in using hospital billing, professional billing and SBO (single billing office) prior to Go-Lives at VCH Health• Collaborated with Principal Trainer regarding lesson plans, user guides, the development of curriculum strategies including timeframe, method of delivery and presentation• Created information to implement the knowledge of departmental workflow and procedures associated with the use of EPIC software• Manage classroom activities, attendance reporting and reviewed end user proficiency exam results• Oversaw log-in labs for end-users to verify correct securities and templates for go-live• Trained and supported end-users during pre and post go-live implementations

Indianapolis, Indiana, Us

• Lead a team of field technicians readiness efforts for new hardware and devices being implemented. • Assist with the technical integration and testing efforts prior to Go-Live.• Running test scripts, documenting, and fixing the failed attempts.• Experience in deployment (hardware/software)• Desktop Support doing the Go-Live• Tested all workstations and devices including Rovers, WOW, credit card machines (Ingenico) and scanners at clinics and hospital facilities• Log defects when workstations fail (Over 5,000 computers implemented)• Ensure printing queues are created and mapped correctly, as well as working properly

Virginia Beach, Va, Us

• Remote call center consultant on EPIC Together Project conducting patient outreach and inbound calls for converting outpatient appointments in EPIC, Athena, and Cerner EMR systems to NYP on Demand (AmWell) system.• Responsible for EPIC MyChart enrollments and educating patients on navigating through telehealth video visits as well as all other aspects of utilizing the patient portal.• Utilized virtual machine, call scripts and Interpreter Services for appointment conversions from Athena, Cerner to telehealth visits in real-time documentation in call outcome tracker form.• Educated patients on long-distance clinical healthcare options, video-conferencing and wireless communications.• Responsible for training other CT’s (Cadence) all new incoming call agents/consultants, creating and updating all training materials and curriculum.

Jacksonville Beach, Florida, Us

Well versed in the processes for implementing Revenue Cycle applications in the healthcare industry. Working knowledge of all elements of the Revenue Cycle with a particular emphasis in Revenue Management activities of a business office. Works on medium to large-sized individual or multiple projects, usually with multiple computer environments (EPIC) where design is very complex. Works with the Project Manager and team to estimate time frames, quality and quantity of resources required to successfully implement very complex projects. Performs analysis of customer's business requirements and application objectives.

Jacksonville Beach, Florida, Us

Reviewed Charging Oversight and Revenue Accountability program (CORA) for all of the Hartford Hospital systems including Charlotte Hungerford Hospital, Institute of Living (IOL), Backus Hospital, Hartford Hospital of Central Connecticut and MidState Medical Center. Monitor daily and cumulative revenue levels. Identify and correct charging issues. Ensure charges captured correctly and accurately. Supported and trained Nurse Managers, end-users and staff in their departments. Review reporting tools (revenue and usage, Crystal). Create action plan to address shortfalls.

Dallas, Texas, Us

Assist in building new Components/Group Components/Fee Schedules to match corrected contract termsConducted interviews with PFS Director and Managers to determine top Contract issues they are seeing.Develop worksheets that assist with the build/maintenance processReviewed Variance Reports and what that Business Workflow should look like in the futureDeveloped a Project that allows for rebuild with timelines and estimated work efforts of those who need to be involvedProject manage the building of new contracts with the new tools and perform testing prior to moving this build into PRDEnsured that the new contracts are now working correctlyOversee that the appropriate staff are working the Variance Reports and working with the payers to collect short pays based on contractsWork with the Contracting Group to make sure that moving forward there is some forecasting of reimbursement prior to yearly contracting negotiations

Brentwood, Tennessee, Us

Assist in the directing and coordinating the overall functions of the Revenue Cycle to ensure maximization of cash flow and increase net collections while improving patient, physician and other customer relations. Performs task to prepare and review reports.Responsible for analyzing and presenting data in coordination with clinical and financial management goals, benchmarks and objectives in assigned area.• Complies daily with departmental policies and procedures;• Perform revenue and usage analysis at the facility level to find potential billing and revenue opportunities.• Support and assist Hospital and Physician team members with difficult issues concerning work, clients and/or insurance carriers; offer suggestions to assist in process of underpayment reviews and collections.• Resolves claims processing issues with commercial and governmental payers and provide all required information timely; involves patients and family members (where necessary) to ensure timely resolution of claims with insurance companies

Boston, Massachusetts, Us

Support client implementation activities on-site during the "go live" period and post "go live" transition. Serve as a primary client contact on AthenaNet applications including AthenaCollectors, AthenaClinicians, and AthenaCommuncators.

Round Rock, Texas, Us

Billing and collections for medical and liability claims. Reviewed medical records for insurance audits, appeals and liability cases. Billed primary and secondary insurances. Provides input to the project plan incorporating all project variables. Supported major hospitals including Hawaii Medical Center, Tufts Medical Center, St. Anthony Hospital.

Franklin, Tn, Us

• Perform resolution-oriented billing and follow-up to achieve cash recovery and A/R goals assigned hospital receivables. • Perform auditing of Hospital and clinical accounts. • Claims adjudication and researched all types of accounts. • Reviewed Intake Information regarding patients and their families for managed health benefits and claims. • Extensive travel involved with position.