Operational manager for new Imaging Unit at Highgate Private Hospital

- The Wellington Hospital, London•Project Management role which encapsulated event management, communications, PR, and marketing for key capital projects within The Wellington Hospital•Close working relationship with PR & creative agencies as well as internal and external stakeholders. Worked with the BBC to film and broadcast groundbreaking procedures shown on 1 o’clock & 6 o’clock news.•Established and developed a new Robotic Surgery Unit liaising closely with surgeons and insurance companies to ensure tight clinical governance. Successfully increased business to this unit by 37% within 6 months.•Deigned & project managed new Breast Cancer Unit within strict timeframe & budget.

Responsible for driving Sales & Marketing across 4 diagnostic centres in Central LondonBuilt and managed key relationships with internal and external customers in Greater London to improve business opportunities, identify new channels of distribution and promote growthSourced, secured and managed two diagnostic imaging contracts with large London NHS Trusts, both worth circa £500K.Responsible for sales forecasting across all London sites & managing costsBased on market research, recognised key areas of development and worked closely with stakeholders and marketing/PR agency to promote company brand & services within Greater London. This initiative resulted in a 7% increase of service uptake and a subsequent increase in revenueOrganised and led successful clinical and educational seminars/workshops to showcase service quality, promote continued professional development and ensure interaction with key RadiologistsDrove well defined PET/CT campaigns to promote business across the private sector in this highly competitive diagnostic imaging arenaAssisted in rebranding Alliance Medical Imaging Centres London following new business acquisition in August 2008. Rebranded all London regional literature and developed and promoted a new company website, brochures and corporate logoDemonstrated 4% growth in 2009/2010, based year on year, despite current economic climate

Due to Company Merger & dissolution of part of the business I was made redundant from this position along with the rest of my team.

Responsible for development of the Diagnostic Imaging & Pathology departments across 10 Nuffield Health Hospitals in S.E. EnglandDeveloped key relationships within Nuffield Health and Strategic Health Authorities and worked closely with internal and external stakeholders including key consultants and PCT Commissioners.Initiated direct mailing campaigns and successful marketing events to introduce new business to the companyCreated sales and marketing strategies with supporting business cases to recognise areas of opportunity and promote growth.Managed South East sales pipelines and growth budgets

Grew MRI business by 3% in South East Region, despite a 48% decrease in MRI market in 2007Acquired 50% additional territory and quickly developed a good rapport with several key customers and ensured protection of installed base sockets in a challenging region.Maintained strong working relationships with key customers and actively coordinated timely issue resolution to ensure customer satisfaction, maintain high GE visibility and minimisethe magnitude of future issues. In turn, this increased regional NPS (Net Promoter Score) and drove new businessManaged RFP and procurement process across many NHS and independent sitesDemonstrated commitment and success with key deals, such as a complex £1,150M 3T deal at a key account in London, under demanding circumstances, to protect the GE socket from strong competitionSupported customer contact and care sites in preparation for an installed base growth programme for 2007/08. Targeted lower performing sites to leverage better working relationshipsUndertook several professional training courses in UK and European GE sites, sharing my knowledge of UK market and in turn gleaning a greater understanding of best practice from colleagues in other regionsOrganised and managed many successful London Medical Advisory Boards and User Group Symposiums to increase GE awareness, improve customer relations and glean key market information for product development.Early Career - Diagnostic Radiography