Debbie Mackay personal email
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• Designed and implemented the Enterprise backup solution within the RAC, utilizing the features of Legato Networker and leveraging the performance benefits of IBM Magstar and IBM 3584 tape technology (3590 and LTO3) including assessment and arrangement of off-site storage facilities. Cost reductions were achieved by better utilization of operational time and more reliable backups.• Installed, configured and maintained all Unix based applications for RAC CRM including: Siebel, CMD, Trillium, SAS, Informatica, Business Intelligence, Remedy, Legato Networker, BMC Patrol, Tivoli Framework, TWS, SolveSE, Barron McCann, Websphere.• Established 24 hour third party proactive monitoring of RAC mission critical servers to enable faster identification of possible problems.• Implemented a common approach to AIX installation by creating a 'Common Build' strategy, enabling fast deployment of servers and simplifying the maintenance by having a set look and feel to all servers• Implemented Cluster Systems Management across all p-series servers to aid system administration.• Ensured all necessary environmental conditions were met for build of new computer room including power, and air conditioning requirements, followed by the successful migration of all p-series equipment into it during planned minimal outages.• Set up DR environment to guarantee business continuity, included periodic testing to maintain procedures and staff knowledge were up to date.Specialties: ITIL Foundation CertificationIBM Certified AIX ProfessionalUNIX - AIX, CSM, PSSP, HACMP, Solaris, Linux, HP-UX.Networks - TCP/IP, DNS, NFS, X25, SANPC's - Windows XP, W2K, NT, ’98, ’95, 3.11Legato NetworkerBMC Patrol
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OwnerDoggy Dilemmas Jul 2006 - PresentWiltshire, England, United KingdomProfessional Master Dog Training Instructor with Guild Of Dog Training (that's the same as Graeme Hall on TV prog Dogs Behaving Badly) 5* Dog Boarding licence with Wiltshire Council.Anything to do with the care of animals and I'm here to help.
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Unix Team LeaderRac Dec 2002 - Jul 2006Recruit, lead and mentor Open Systems Analysts providing governance on operations standards and implement guidelines for new systems.Write annual appraisals and give quarterly reviews, set personal development plans and objectives.Provide second line support for out of hours call-out.Responsible for setting and controlling OLA’s and SLA’s in accordance with ITIL.Liaise with third party suppliers, obtaining quotations for specified work and arranging periodic review meetings.Specify, procure and install p-series servers as required by the business.Analyse, control and implement changes to the production systems within guidance of change management procedures.Allocate SAN storage (DS6800, DS4300 and F20) as per business requirements -
Senior Open Systems AnalystRac Mar 2000 - Dec 2002• Implemented and maintained System Management and Administration processes, which support and improve the productivity and efficiency of applications and the systems.• Provided support for business critical applications throughout the UK running on p-series servers.• Diagnosed and resolved production processing problems efficiently, ensuring that application data integrity is protected and maintained in order to provide business critical services. • Working knowledge of Oracle and SQL.
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Open Systems AnalystRac Jan 1999 - Mar 2000The role focused on ensuring that the day to day running of a portfolio of Business applications and the technical environment in which they were executed, met with service level agreements. Major systems supported included membership/marketing database, payroll and finance systems
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Unix Support AnalystO2 Uk Jul 1997 - Jan 1999• Performed system management of Sun and HP Unix systems. Systems supported ranged from client workstations to large servers supporting several hundred users. Major systems supported include the billing, customer services, and finance systems. • Provided first-line fault diagnosis, then progressed and resolved user problems within agreed timescales.• Performed day-to-day management of user accounts, printers, and file-systems.• Maintained system integrity and met service level agreements by ensuring adequate housekeeping was performed.• Liaised with product development teams, test teams, and other support teams to provide effective solutions for user issues.• Identified recurring problems and implemented procedures to reduce their occurrence.• Provided technical support and advice to database and network support teams.• Performed operating system upgrades and patch installations. • Provided out of hours on-call cover for critical systems. -
Technical Support AnalystO2 Uk Jan 1996 - Jul 1997• Provided operational support and monitoring of core billing systems running on UNIX and VAX/VMS platforms.• Ensured that cellular call information was successfully transferred from network elements to the billing computers within agreed timescales.• Ensured the billing process completed correctly on all systems, and that all data was passed to third-party Service Providers. • Provided overnight first-line support for all Cellnet computer systems, including fault-diagnosis and progression to relevant support personnel.• Scheduled system backups after successful daily billing operations, to ensure continued system integrity and availability.• Updated all technical operations documentation to conform to ISO9000 accreditation.
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Senior Data ProcessorMinistry Of Defence 1990 - 1993
Debbie Mackay Skills
Debbie Mackay Education Details
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Devizes Comprehensive School
Frequently Asked Questions about Debbie Mackay
What company does Debbie Mackay work for?
Debbie Mackay works for Doggy Dilemmas
What is Debbie Mackay's role at the current company?
Debbie Mackay's current role is Owner of Doggy Dilemmas.
What is Debbie Mackay's email address?
Debbie Mackay's email address is de****@****ail.com
What schools did Debbie Mackay attend?
Debbie Mackay attended Devizes Comprehensive School.
What skills is Debbie Mackay known for?
Debbie Mackay has skills like Itil, Servers, Unix, Aix, Oracle, Databases, Sql, Dns, Solaris, System Administration, Business Intelligence, Operating Systems.
Who are Debbie Mackay's colleagues?
Debbie Mackay's colleagues are Katherine Wells.
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4capgemini.com, capgemini.co.uk, gsa-uk.com, nda.gov.uk -
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