Loyal Operations Manager with 30 years of experience at Citibank. A foundational background in the banking industry. Proven track record of successfully managing teams and operations across multiple branches. Able to quickly gain the confidence of management, staff, and customers due to professional experience. Able to maximize time, effort, and productivity to make targeted improvements, build successful teams, and empathize with a diverse population. I am continually learning and staying up-to-date with banking developments. Awarded for multiple operational achievements and consistent career development across numerous years with the same organization. The ability to interpret complex data and disseminate it among team members for more effective operational success across multiple locations. I am experienced in banking, finance, audits, operations, and working in a highly technical customer service environment.