Debbie Mason Email and Phone Number

Director of Customer SuccessNorthwest Analytics (07/2019 – Current)•Director for global industrial analytics software implementations, manages customer success team of Application Engineers; recruited by and reporting to VP of Sales & Customer Success. Directs customer success team ensuring successful deployments with profitable allocation of team resources driving company growth. Partners with Sales organization and oversees all global customer implementations, training, and special… Show more Director of Customer SuccessNorthwest Analytics (07/2019 – Current)•Director for global industrial analytics software implementations, manages customer success team of Application Engineers; recruited by and reporting to VP of Sales & Customer Success. Directs customer success team ensuring successful deployments with profitable allocation of team resources driving company growth. Partners with Sales organization and oversees all global customer implementations, training, and special projects. Formulates strategic customer success plans, tracking and documenting customer progress toward achieving budgetary and go-live goals. Serves as voice of customer in escalations; providing guidance to customer support team. Reports customer progress & potential issues to the VP of Sales & Customer Success and other stakeholders on a regular basis. Works with the Account Management team to manage customer accounts; understanding their needs/challenges, and coordinating small to enterprise-wide global projects.• Drives revenue growth from expansion of successful customer deployments• Acts as a consultant and advocate for customers by ensuring software use cases lead to ROI and solve measurable problems• Streamlined implementation processes by devising and deploying project management tools within two months.• Expanded professional services revenue to over $563K within one year by creating and executing efficient implementation processes and documentation.• Managed multiple Fortune 500 customers to successful global, enterprise deployments with various stakeholders from plant floor to C-level. Show less

Our family owned business makes personal first aid kits for athletes and adventurers. We recognized that most cyclists, runners and day hikers don't carry any type of first aid with them. We designed our packs to be lightweight, functional and small enough to carry in the pocket of a bicycle jersey, CamelBak or running/hiking belt pocket. Check us out at Quickpackfirstaid.comDesigned for those who explore!

Implementation Project ManagerHigher Logic (03/2017 - 08/2019)Directed end-to-end implementation of online community platforms for SaaS clients; managing projects from sales handoff to site launch. Collaborated with standards organizations to provision workspaces and design custom websites. Educated clients on software usage; providing training on site design and platform integration. Integrated data into platform; optimizing customer site functionality and user… Show more Implementation Project ManagerHigher Logic (03/2017 - 08/2019)Directed end-to-end implementation of online community platforms for SaaS clients; managing projects from sales handoff to site launch. Collaborated with standards organizations to provision workspaces and design custom websites. Educated clients on software usage; providing training on site design and platform integration. Integrated data into platform; optimizing customer site functionality and user experience.• Investigated and resolved technical issues; ensuring smooth project execution.• Delivered best practices and guidance to enhance customer site launches and ongoing operations. Show less

Coach for beginning running group through the No Boundaries Program.Ambassador for Fleet Feet

Clinical Education ConsultantFresenius Kabi USA (07/2015 - 03/2017)•Coordinated and facilitated training programs for blood center professionals, including nurses, managers, and phlebotomists, on use of apheresis instruments for collection and processing of blood components (red blood cells, platelets, and plasma).• Provided onsite support at mobile blood drives post-training; confirming effective implementation and use of equipment.• Served as key liaison between customers and… Show more Clinical Education ConsultantFresenius Kabi USA (07/2015 - 03/2017)•Coordinated and facilitated training programs for blood center professionals, including nurses, managers, and phlebotomists, on use of apheresis instruments for collection and processing of blood components (red blood cells, platelets, and plasma).• Provided onsite support at mobile blood drives post-training; confirming effective implementation and use of equipment.• Served as key liaison between customers and internal departments, ensuring clear communication and issue resolution. Show less

Training program coordinator / Coach / Associate Fit Expert / Business development liaison• Organizes training programs.• Coaches and prepares runners for races, (No Boundaries, half marathon, marathon).• Designs routes and training programs to meet individual needs.• Works in the store as an associate fit expert.• Assists with business growth by connecting with local businesses, doctor’s offices and schools.• Sets up and attends events to promote the store and running… Show more Training program coordinator / Coach / Associate Fit Expert / Business development liaison• Organizes training programs.• Coaches and prepares runners for races, (No Boundaries, half marathon, marathon).• Designs routes and training programs to meet individual needs.• Works in the store as an associate fit expert.• Assists with business growth by connecting with local businesses, doctor’s offices and schools.• Sets up and attends events to promote the store and running programs. Show less

Clinical Educator & Implementation ConsultantMc Kesson Corporation (03/2006 - 10/2014)Spearheaded clinical software implementations, including Electronic Medical Records (EMRs), across hospitals in the US and Canada. Led high-performing team and ensured seamless execution of tasks and compliance with set standards. Established best practice workflows for electronic health records in collaboration with hospital departments.• Designed, coordinated, and delivered onsite and virtual… Show more Clinical Educator & Implementation ConsultantMc Kesson Corporation (03/2006 - 10/2014)Spearheaded clinical software implementations, including Electronic Medical Records (EMRs), across hospitals in the US and Canada. Led high-performing team and ensured seamless execution of tasks and compliance with set standards. Established best practice workflows for electronic health records in collaboration with hospital departments.• Designed, coordinated, and delivered onsite and virtual training programs for physicians, nurses, and hospital staff.• Enhanced productivity and performance of new staff members by providing effective training and mentorship.• Delivered training, testing, and ongoing support for clinical software to medical professionals and staff. Show less