Debbie Moore's Location
Melbourne, Victoria, Australia, Australia
Debbie Moore's Contact Details
Debbie Moore work email
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About Debbie Moore
Throughout my career as a business delivery and change management professional, I have led improvement initiatives and delivered outcomes that contribute to the growth of the organisation. I am effective at translating strategic objectives into well considered plans and approach change opportunities with a focus on delivering sustainable value to the business.Through my experience, I have developed effective communication, people engagement, problem solving skills and a proven ability to establish and maintain strong relationships at all levels. I am proactive in managing stakeholder relationships through early and often engagement to ensure value driven outcomes are achieved.My personal aim in the work I do is to ensure a strong focus on customer value, business readiness and the people side of change whilst constantly anticipating potential delivery risk and effectiveness impacts. Experienced, resourceful, and collaborative, I have been regarded as a trusted adviser and team player, who motivates and supports colleagues in a manner that contributes substantially to the realisation of business benefits and positive results.
Debbie Moore's Current Company Details
Debbie Moore Work Experience Details
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Change ManagerJemenaMelbourne, Vic, Au
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Operating Model Delivery & Governance LeadEnergyaustralia Jan 2024 - PresentMelbourne -
Enablement Lead - Accelerated PerformamceEnergyaustralia Jan 2022 - Jan 2024Melbourne, Victoria, AustraliaAs a workstream of the transformation program for the Customer business, I was part of a cross-functional Agile squad with the mission to establish a new customer contact operating model. By leveraging my business knowledge and experience I led the identification of change impacts, holistic business delivery risk and strategic stakeholder engagement planning.Maintaining strong relationships was critical as part of the squad mission which I approached through collaboratively engaging with stakeholders across all levels of the organisation to achieve the operating model’s objectives. I also demonstrated tactical decision making to address complex problems that enabled the team to move forward.As a team, we achieved on-time delivery of the first Customer POD as part of a test and learn approach. Personal achievements include development of a robust test and learn framework to effectively measure outcomes of business change and delivery of a suite of performance and operating metrics.
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Governance Lead - CustomerEnergyaustralia Jul 2020 - Jun 2022Melbourne, Victoria, AustraliaIn this greenfields role as part of the Shared Services Leadership Team, I established a risk and compliance governance framework across the Residential business unit. The framework supported the Residential Executive and Senior Leadership Team with visibility of risk and compliance performance spanning cross frontline operations and enablement teams, products and pricing, marketing, and digital customer engagement. In the role I led cross functional teams in the delivery of change that improved our business whilst depending on my strong relationship building and influencing skills to work broadly across many business units and teams. Further in my role I was regarded as a trusted adviser to the business on the implementation of change ensuring alignment to sound governance, risk management and compliance requirements.A key achievement was implementing a new approach to risk management that was collaboratively developed and delivered with the Enterprise Risk team of which was subsequently adopted across all lines of business within the Customer business unit.
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Performance & Optimisation LeadEnergyaustralia Mar 2019 - Jul 2020Melbourne, AustraliaAs a business improvement and change lead, I delivered key strategic initiatives across the Customer business as part of the Shared Services Team. The role required strong business process analysis abilities to identify opportunities to improve operational performance whilst bringing about change in a simple and sustainable way.Through collaborative stakeholder engagement, I focused on ensuring alignment and support towards improvement opportunities whilst managing the delivery of change with a strong focus on business readiness and customer experience. As a senior member of the team, I supported the development of the function through coaching and mentoring of junior team members on delivery and change business practices.A highlight in this role was being part of a team that delivered a test and learn concept for digital engagement with our customers. The concept was developed to scale leading to an improved customer experienced, reduction in compliance risk and delivering of operational efficiency across customer facing teams.
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Regulatory Compliance AnalystEnergyaustralia May 2018 - Mar 2019Melbourne, AustraliaAs part of the Enterprise Regulatory Compliance Team, I led the design, development, and implementation of obligation assurance processes across EnergyAustralia business units. As this was a greenfields role, I needed to collaboratively engage with key stakeholders to determine process requirements and key improvement indicators. As part of the delivery of change, I developed and delivered training to improve performance and support stakeholders throughout the change process. I added further value in my role through the analysis of complex data to develop recommendations for the implementation of value adding process change.A key outcome of this newly created compliance role was developing a strategic competency roadmap including establishing and embedding new ways of working to support regulatory compliance processes.
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Projects Lead (Procurement Transformation)Energyaustralia Sep 2016 - May 2018Melbourne, AustraliaAs the Projects Lead for the enterprise transformation program my role effectively bridged activity between the program and the core business. In this role I raised the profile of the program and led as a change champion to enable and support the transformational agenda of the procurement function.The role required strong influencing skills across key stakeholders to develop collaborative and consultative relationships and enable change. I also demonstrated strong process improvement skills through business requirements gathering and analysis of existing organisational processes to identify recommendations for improvement.Through active facilitation of cross-functional engagement, collaboration and communication between the procurement function and the enterprise transformation program, I led the development and delivery of target operating model deliverables.
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Operations Lead (Procurement)Energyaustralia Sep 2015 - Sep 2016Melbourne, AustraliaKey functions of my role were to lead the delivery of business improvement initiatives including change management activities across the enterprise as well as developing operating and reporting frameworks applying governance, compliance, and controls. I further managed analytical and audit activities to meet reporting and compliance requirements.In order to achieve value driven outcomes for the business, I facilitated stakeholder engagement forums to identify and develop operational efficiencies and developed and implemented improved and streamlined policies, procedures, and processes.In this role I achieved delivery of an automated expenditure review and approval process that was delivered across the enterprise. The new process uplifted and replaced a cumbersome manual process which ultimately drove operational efficiencies and improved oversite across company spend.
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Vendor Management CoordinatorEnergyaustralia Mar 2012 - Sep 2015Melbourne Area, AustraliaAs the Vendor Management Coordinator, I managed the business office relationship between the business and strategic outsourced technology vendors. To lead in the role effectively, I facilitated governance forums to manage performance across operational processes and activities along with coordinating audit and internal review activities ensuring compliance with risk and process controls.Technical capabilities that I applied in the role included managing monthly payment processes including business performance and dispute resolution and leading the annual contract review and rate uplift process.During my time in the role, I developed and delivered a suite of data dense reports and registers that assisted with the efficient provision of activity monitoring and advice to business stakeholders
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Branch Coordinator - Information Technology Services BranchDepartment Of Education And Early Childhood Development Dec 2009 - Oct 2011Melbourne, AustraliaA primary responsibility in my role as the Branch Coordinator was managing the Information Technology Services Branch budget (operating and capital). Along with monitoring of the budget, I also prepared analysis of financial position for the Branch across operational and project expenditure on a monthly and bi-monthly basis. In addition to my budget management accountabilities, I managed and coordinated Executive and Senior Management reporting requirements and led the coordination of activities across improvements to policies and procedures and management of accommodation capacity and planning.A highlight in this role was to lead an improvement team to design, recommend and implement a new reward and recognition program for the IT Division.
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Manager, AdministrationMarchment Hill Consulting Oct 2008 - Dec 2009MelbourneAs the Administration Manager for a small management consultancy, I lead the implementation of improved policies, procedures, and reporting tools as well as managing the procurement of office equipment, contracts, and insurances. I was supported the team in coordinating recruitment activities including interviewing, assessment, and induction of candidates.In addition to my office management responsibilities, I proved Executive Assistant support to the Managing Principle including diary management, telephone screening and coordination of travel arrangements. My support further extended to the creation of presentations and reporting documentation and coordination of communications, events planning and employee activities.As this was a new role that combined many of the office management functions, a key achievement was the development and implementation of a full suite of office management policies and procedures. -
Project Officer - E-Planning ServicesDepartment Of Planning And Community Development Sep 2005 - Oct 2008As part of the e-Planning Services portfolio I provided project coordination support including management and maintenances of project documents, budget management and reporting. Additionally, I monitored and maintained project schedules to ensure task management and to meet project milestones.I led coordination and preparation activities for stakeholder engagement forums and managed meeting schedules, documentation, papers, and minutes. In addition to my project coordination responsibilities, I proved Personal Assistant support to the Manager of e-Planning Services through diary management, telephone screening and coordination of travel arrangements. I also created presentations and project reporting documentation and coordinated team activity reporting.Throughout my time in the role, I led the coordination of comprehensive quality assurance audit of the Victorian Planning Provisions which was a key data integrity activity as an outcome of the planning scheme digitisation program.
Debbie Moore Education Details
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Management -
Governance & Risk Management -
RmitBusiness Management -
Box Hill Institute Of TafeBusiness Management
Frequently Asked Questions about Debbie Moore
What company does Debbie Moore work for?
Debbie Moore works for Jemena
What is Debbie Moore's role at the current company?
Debbie Moore's current role is Change Manager.
What is Debbie Moore's email address?
Debbie Moore's email address is dm****@****kts.org
What is Debbie Moore's direct phone number?
Debbie Moore's direct phone number is (904) 543*****
What schools did Debbie Moore attend?
Debbie Moore attended Swinburne University Of Technology, Governance Institute Of Australia, Rmit, Box Hill Institute Of Tafe.
Who are Debbie Moore's colleagues?
Debbie Moore's colleagues are Van Dang, Nadeesha Madushan, Jenna Bakker, Chee Hian Lim, Luke Simons, Suzie Jakobovits, Laura Brackley.
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Debbie Moore
Senior Change Manager At Westpac, Customer Services & Technology | Mentoring Lead Women Of Westpac, Employee Action GroupGreater Sydney Area2adaptra.com.au, westpac.com.au -
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