Debbie Moore Email & Phone Number

Melbourne, Vic, Au

Melbourne

Melbourne, Victoria, Australia

As a workstream of the transformation program for the Customer business, I was part of a cross-functional Agile squad with the mission to establish a new customer contact operating model. By leveraging my business knowledge and experience I led the identification of change impacts, holistic business delivery risk and strategic stakeholder engagement planning.Maintaining strong relationships was critical as part of the squad mission which I approached through collaboratively engaging with stakeholders across all levels of the organisation to achieve the operating model’s objectives. I also demonstrated tactical decision making to address complex problems that enabled the team to move forward.As a team, we achieved on-time delivery of the first Customer POD as part of a test and learn approach. Personal achievements include development of a robust test and learn framework to effectively measure outcomes of business change and delivery of a suite of performance and operating metrics.

Melbourne, Victoria, Australia

In this greenfields role as part of the Shared Services Leadership Team, I established a risk and compliance governance framework across the Residential business unit. The framework supported the Residential Executive and Senior Leadership Team with visibility of risk and compliance performance spanning cross frontline operations and enablement teams, products and pricing, marketing, and digital customer engagement. In the role I led cross functional teams in the delivery of change that improved our business whilst depending on my strong relationship building and influencing skills to work broadly across many business units and teams. Further in my role I was regarded as a trusted adviser to the business on the implementation of change ensuring alignment to sound governance, risk management and compliance requirements.A key achievement was implementing a new approach to risk management that was collaboratively developed and delivered with the Enterprise Risk team of which was subsequently adopted across all lines of business within the Customer business unit.

Melbourne, Australia

As a business improvement and change lead, I delivered key strategic initiatives across the Customer business as part of the Shared Services Team. The role required strong business process analysis abilities to identify opportunities to improve operational performance whilst bringing about change in a simple and sustainable way.Through collaborative stakeholder engagement, I focused on ensuring alignment and support towards improvement opportunities whilst managing the delivery of change with a strong focus on business readiness and customer experience. As a senior member of the team, I supported the development of the function through coaching and mentoring of junior team members on delivery and change business practices.A highlight in this role was being part of a team that delivered a test and learn concept for digital engagement with our customers. The concept was developed to scale leading to an improved customer experienced, reduction in compliance risk and delivering of operational efficiency across customer facing teams.

Melbourne, Australia

As part of the Enterprise Regulatory Compliance Team, I led the design, development, and implementation of obligation assurance processes across EnergyAustralia business units. As this was a greenfields role, I needed to collaboratively engage with key stakeholders to determine process requirements and key improvement indicators. As part of the delivery of change, I developed and delivered training to improve performance and support stakeholders throughout the change process. I added further value in my role through the analysis of complex data to develop recommendations for the implementation of value adding process change.A key outcome of this newly created compliance role was developing a strategic competency roadmap including establishing and embedding new ways of working to support regulatory compliance processes.

Melbourne, Australia

As the Projects Lead for the enterprise transformation program my role effectively bridged activity between the program and the core business. In this role I raised the profile of the program and led as a change champion to enable and support the transformational agenda of the procurement function.The role required strong influencing skills across key stakeholders to develop collaborative and consultative relationships and enable change. I also demonstrated strong process improvement skills through business requirements gathering and analysis of existing organisational processes to identify recommendations for improvement.Through active facilitation of cross-functional engagement, collaboration and communication between the procurement function and the enterprise transformation program, I led the development and delivery of target operating model deliverables.

Melbourne, Australia

Key functions of my role were to lead the delivery of business improvement initiatives including change management activities across the enterprise as well as developing operating and reporting frameworks applying governance, compliance, and controls. I further managed analytical and audit activities to meet reporting and compliance requirements.In order to achieve value driven outcomes for the business, I facilitated stakeholder engagement forums to identify and develop operational efficiencies and developed and implemented improved and streamlined policies, procedures, and processes.In this role I achieved delivery of an automated expenditure review and approval process that was delivered across the enterprise. The new process uplifted and replaced a cumbersome manual process which ultimately drove operational efficiencies and improved oversite across company spend.

Melbourne Area, Australia

As the Vendor Management Coordinator, I managed the business office relationship between the business and strategic outsourced technology vendors. To lead in the role effectively, I facilitated governance forums to manage performance across operational processes and activities along with coordinating audit and internal review activities ensuring compliance with risk and process controls.Technical capabilities that I applied in the role included managing monthly payment processes including business performance and dispute resolution and leading the annual contract review and rate uplift process.During my time in the role, I developed and delivered a suite of data dense reports and registers that assisted with the efficient provision of activity monitoring and advice to business stakeholders

Melbourne, Australia

A primary responsibility in my role as the Branch Coordinator was managing the Information Technology Services Branch budget (operating and capital). Along with monitoring of the budget, I also prepared analysis of financial position for the Branch across operational and project expenditure on a monthly and bi-monthly basis. In addition to my budget management accountabilities, I managed and coordinated Executive and Senior Management reporting requirements and led the coordination of activities across improvements to policies and procedures and management of accommodation capacity and planning.A highlight in this role was to lead an improvement team to design, recommend and implement a new reward and recognition program for the IT Division.

Melbourne

As the Administration Manager for a small management consultancy, I lead the implementation of improved policies, procedures, and reporting tools as well as managing the procurement of office equipment, contracts, and insurances. I was supported the team in coordinating recruitment activities including interviewing, assessment, and induction of candidates.In addition to my office management responsibilities, I proved Executive Assistant support to the Managing Principle including diary management, telephone screening and coordination of travel arrangements. My support further extended to the creation of presentations and reporting documentation and coordination of communications, events planning and employee activities.As this was a new role that combined many of the office management functions, a key achievement was the development and implementation of a full suite of office management policies and procedures.

As part of the e-Planning Services portfolio I provided project coordination support including management and maintenances of project documents, budget management and reporting. Additionally, I monitored and maintained project schedules to ensure task management and to meet project milestones.I led coordination and preparation activities for stakeholder engagement forums and managed meeting schedules, documentation, papers, and minutes. In addition to my project coordination responsibilities, I proved Personal Assistant support to the Manager of e-Planning Services through diary management, telephone screening and coordination of travel arrangements. I also created presentations and project reporting documentation and coordinated team activity reporting.Throughout my time in the role, I led the coordination of comprehensive quality assurance audit of the Victorian Planning Provisions which was a key data integrity activity as an outcome of the planning scheme digitisation program.

Bachelor Of Business, Management

Governance & Risk Management

Diploma Of Business, Business Management

Certificate Iv Business, Business Management