Debbie Odden Email & Phone Number

• Developed and updated meeting systems to support NNPHI’s growing event portfolio, ensuring seamless operations.
• Configured and tailored Cvent functionalities to meet unique event requirements, enhancing the attendee experience.
• Managed event registration websites, abstract submissions, onsite badge printing, and mobile apps using Cvent technology.

• Identified opportunities for new service offerings and strategic partnerships to drive business growth.
• Created event registration websites and mobile apps using Cvent for seamless attendee experiences.
• Developed strong customer relationships based on trust and ethical practices.
• Provided onsite support and engagement for events globally.

• Managed all Cvent event technology systems for a diverse customer portfolio, ensuring seamless registration, mobile apps, badge printing, and virtual event platforms.
• Provided onsite technology support for events ranging from 50 to 2000 attendees, both domestically and internationally.
• Presented tailored event technology solutions, best practices, and recommendations to exceed customer expectations and goals.
• Earned company recognition for exceptional customer service and received the most compliments from clients and colleagues in 2021.

In my role as a Senior Registration Manager at EMC Meetings & Events, I played a pivotal role in driving business growth by supporting existing customers, increasing retention rates, and expanding Cvent product offerings to meet customer needs.

• Became subject matter expert on Cvent event technology and developed skills by continuously engaging in research and learning through all available opportunities.
• Project-managed and executed multiple projects simultaneously, 10-15 meetings a month, with time-sensitive deadlines.

Fort Wayne, Indiana Area

Greater Atlanta Area

• Implemented all aspects of all social and corporate functions held at the conference center
• Assisted in developing marketing strategies for generating future business
• Consistently exceeded sales goals by developing strong relationships with Emory University and local corporate clients.

Greater Minneapolis-St. Paul Area

• Selected and implemented all computer and telecommunications hardware and software for the opening of the corporate office.
• Solely responsible for accurately managing all payroll, accounting (AP/AR), and purchasing.
• Managed correspondence with legal counsel, potential investors, and the board of directors.

Greater Atlanta Area

• Worked closely with clients in planning a wide variety of social, corporate, and charity events.
• Acquired a large number of new customers and maintained a highly satisfied client base.
• Coordinated the efforts of the operations manager, banquet captains, catering staff, and chefs in executing up to five parties simultaneously and fifteen parties per day with a possible maximum occupancy of 1,000.
• Increased sales by $1.5 million in the first year of operation by providing an exceptional level of customer service, maintaining high food & beverage quality, and catering to the special needs of different segments of.

Greater Atlanta Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Orlando, Florida, United States