Provided RFP and proposal assistance for high level strategic pursuits and proposals as identified by upper management with a win rate of over $200M for FY2019. Created customized, strategic solutions and messaging for cloud computing solutions. Industry’s supported included educational, healthcare, retail, federal, state and local, entertainment, utilities, telecommunications, manufacturing and financial. Worked closely with partners and Dell’s Federal and State & Local proposal teams to respond and craft cloud computing strategies for government responses. Accustomed to working with all levels of IT personnel including divisional leaders, account managers, partners, other Dell divisions, solution architects, system engineers, legal, marketing, project managers, pricing specialists and proposal managers to provide expert level proposal support and strategic messaging.• Supported RFP and proposal process from start to finish. • Responded to Salesforce proposal assistance and e-mail support requests within 30 minutes.• Analyzed RFP requirements to ensure response met bid criteria and compliance.• Conducted daily research to ensure content was accurate and up to date.• Point of contact for content, legalities, branding and technical solution sections.• Created and maintained over fifteen Word and PowerPoint templates, Example RFP Q&A documents. • Ensured RFP met client’s business requirements. • Formatted and edited proposal content, attachments, graphics and technical questionnaires.• Created strategic proposal presentations. • Collaborated with Business Value team to incorporate ROI concepts into responses. • Tracked reporting metrics and data analytics on internal website.• Researched and provided proposal content for other Dell divisional proposal teams.• Ensured corporate branding and messaging standards were adhered to.• Managed user access and content management sites.• Conducted regional sales training on overall proposal process

Worked cross functionally with Xerox and ACS team members, solution designers and architects, proposal managers, editors, graphic artists, sales and senior management to develop winning strategies, content and graphics for technical solutions, executive summaries, marketing collateral, transition plans, partner surveys, and appendices. -Managed the pursuit management writing team to coordinate project support and provide writing services for an average of 60 IT commercial and government RFP’s and RFI’s per year.-Exceptional multitasker with the ability to support numerous RFPs while simultaneously processing ongoing requests from established clientele. -Designed over 36 documentation templates for the ACS/Xerox rebranding initiative which were distributed globally via the corporate marketing website. -Backed up pursuit managers as required by updating calendars, assignment matrices, project deadlines, and initiating conference calls. -Recognized by clients for surpassing the competition by submitting compliant, polished, and professional RFP responses.-Maintained, reviewed and edited over 3,000 SharePoint content library sections on a weekly basis. Participated in content refresh cycles to ensure sections are updated with the latest tools, technologies and strategies.- Point of contact for ACS sales and support personnel to address urgent requests on content questions, policies and strategic solution content.-Utilized creative skills in kick off meetings to collaborate on win themes and unique solution strategies.-Facilitated online red teams via WebEx to finalize solution sections and ensure all requirements are answered in accordance with client solution requirements. -Researched technology Web sites to gather strategic data on competitors, partners, and vendors. -Assisted graphic artists in updating flowcharts, network diagrams and production designs. -Trained and assisted new employees with online systems and the overall RFP process.

Utilized FrameMaker, MS Word, VISIO, and PowerPoint, on a Windows NT platform, to write and edit software user and application guides, marketing collateral, and training materials. Worked with SMEs and team members to update procedure manuals and online help. -Managed and maintained engineering documentation and procedural manuals for telecom network team-Updated quality control manuals-Created Visio and network architect diagrams-Worked closely with SMEs and team leads to review and project manage engineering documentation.

On a UNIX platform utilized Quicksilver (Interleaf), MS Word, and VISIO, to write and edit telecom switch documentation sets and user manuals for mainframe systems. -Worked closely with other team writers, project managers, engineers, developers, and editors to assure documentation sets were edited, reviewed, and delivered to management before the final release date. -Updated complex network architecture and call flow diagrams using VISIO and PowerPoint.

On a Windows NT platform utilized MS Word, FrameMaker, and PowerPoint to write and edit documentation and presentations for vice presidents, directors, senior managers, and engineers.-Researched next generation architecture strategies, calling plans, and programs with senior architectural engineers and telecom vendors to obtain information regarding switching and routing equipment so technical specifications and requirements could be updated. -Designated as program manager for various task force committee meetings, vendor conferences, and RFP response teams. -Updated, printed, and posted MS Project plans for the Next Generation Switch project. Frequently called upon to attend strategic task force meetings to update online presentations and distribute slide sets.

Managed Sales contracts and assisted sales reps in booking and closing deals. Supported sales reps with office administrative duties.