Built from the ground up and managed all aspects of a fast-growing cake & cookie decorating business. Met with customers to discuss and sketch their one-of-a-kind designs. Was responsible for all baking, decorating, packaging and delivering. Utilized my creativity through the art of cake and cookie design. Was responsible for all marketing campaigns, branding, website design, bookkeeping, accounts payable and administrative duties. Provided superior customer service and support to my amazing customers and fellow vendors. Prepared curriculum for, and taught, several decorating classes, using both cakes and cookies as a medium.• Made use of my creativity and baking expertise to design & produce cakes, cookies & cupcakes.• Applied basic bookkeeping knowledge to track sales, expenses, bill invoices and make purchases.• Reconciled accounts and performed various financial tasks. Utilized sound organizational skills to file itemized receipts & invoices. • Managed all marketing aspects of business, including social media accounts & branding.• Answered phone calls, coordinated schedules and booked appointments. Created and maintained new and existing customer contracts. Maintained an open relationship with venues to coordinate a timely and smooth delivery.• Displayed the ability to self-learn rapidly; became proficient in Microsoft Office Suite, GIMP and basic web design and maintenance. Designed logos & graphics used for branding & marketing, both in print and online. • Acquired several years of customer service experience with a strong comprehension for reading people and collaborating cross functionally.• Established a refined and personal approach to meeting with potential customers, resulting in a 95% success rate on securing new bookings. Consistently received 5 star reviews from unsolicited customers.

As the first point of contact, I provided prompt, courteous and effective responses to all calls received. I was responsible for ensuring positive customer relations and performing various administrative and bookkeeping tasks in an efficient manner, providing support to patients, managers and other administration staff. • Reconciled several accounts; applied data entry and bookkeeping experience to organize receipts and render weekly and end of month statements.• Streamlined Excel documents, making them more user friendly. Incorporated graphic design knowledge to create posters and assorted documents and handouts for print and online. • Created, updated and distributed provider schedules for outreach clinics using Excel. Managed societal event calendars and distributed to appropriate email groups within the facility. Tracked signage in the clinic using a spreadsheet.• Prioritized multiple tasks and projects simultaneously. Performed numerous administrative tasks such as filing, copying, faxing and laminating. Prepared department packets and folders.• Attended weekly core meetings; devised & distributed agendas prior to the meetings, took accurate & comprehensive notes during the meeting, transcribed notes and emailed copies to attendees post meeting.• Operated a multi-line phone system; assisted hundreds of callers daily. Demonstrated telephonic interpersonal skills characterized by clear communication in an empathetic and professional manner.• Was responsible for routing calls, providing patient information as appropriate, paging, security monitoring and related communication services.

Excelled in a combined patient services/administrative role within a busy chiropractic office. Maintained a neat and organized work area, provided discreet administrative, reception and billing services.• Greeted patients in a courteous, cooperative and respectful manner. Displayed a friendly and relaxed attitude while maintaining professionalism, both in person and in written communication.• Assured the readiness of the reception area by opening the building at the designated time and having all front desk services fully operational at the start of business hours.• Performed all necessary clerical duties to insure office efficiency. Maintained files, opened office mail and replied accordingly, scanned, faxed and photocopied time sensitive documents, wrote memos and prepared informational packets for new patients.• Gathered and confirmed patient information. Prepared charts for patient appointments. Exercised discretion by complying with HIPAA regulations.• Scheduled appointments, contacted patients for appointment reminders, follow ups and billing issues. • Provided excellent customer service by answering incoming phone calls expeditiously, resolving issues, responding to inquiries and triaging inquiries to the appropriate departments when needed. • Collected copays and verified insurance. Posted charges, payments, and adjustments. Assisted patients in completing medical forms and collected fees as per insurance protocol.• Communicated with insurance companies to correct discrepancies in billing codes and reviewed EOB statements.• Resolved billing issues efficiently by determining charges for services requested, collected payments, and arranged for timely billing. Reported delinquent accounts to collection agencies.• Developed a new employee training manual, simplifying projects for new hires. Designed marketing materials and signs to aid in patient communication.

Utilized the knowleged gained through my interior decorating certificate and color theory courses to help customers choose paint samples, window coverings, and to determine the function and placemenet of furnishings in their homes. Designed wedding bouquets and rentals for bridal parties. Designed silk floral arrangements for the home and office.