Debbie Pratt Email and Phone Number

Under general direction assist in all Human Resources functions:-Facilitate orientation for new team members-Answer and resolve team members questions-Support management in closing of plan (i.e., inquiries, compiling data, meeting with exiting team members, job fair)-Assist in coordinating company recognition programs and team member events-Administer wellness program

-Analyzed, researched and resolved escalated, high priority or sensitive cases and complaints from Senior Management, Benefits Service Center, Case Managers and other internal departments in a company of approximately 160,000 employees through written or verbal communication-Managed day to day service issues and concerns, such as eligibility, discrepancies and claim issues-Analyzed high number (approximately 100 per month) of open cases regarding health care and insurance eligibility and claim appeals while communicating judiciously with customers and vendors to ensure a common understanding of benefit issues to ultimately ensure each issue is resolved-Evaluated benefit payroll deductions for employees to ensure proper payment of benefit plans-Reconciled and scrutinized internal and external reports to identify and resolve benefit issues for employees/retirees-Worked with vendors/insurance carriers and other departments to ensure policies, procedures and processes are implemented and administered consistently-Participated in testing of benefit implementation to ensure accuracy and efficiency during Annual Benefits Enrollment-Handled overflow of escalated calls to Benefit Escalation Center-Communicated and trained employees in procedures and policies by conducting learning days and seminars (approximately 12) along with continuing to educate m0ployes when working their issues-Participated in reviewing customer service calls to Benefit Call Centers and insurance carriers for accuracy in responses provided to caller and provide suggestions on handling future calls-Maintained a working knowledge of current benefit plan regulations, such as ERISA, Affordable Care Act (ACA) and COBRA, in order to provide sound guidance to employees regarding their benefits and to ensure compliance with federal regulations

-Served as liaison for tri-state region between employees, Corporate Benefit Administration and Payroll when established systems failed to work as designed. (i.e., incorrect pay, no benefit deductions, claim issues, etc.)

-Administered Welfare Benefits for approximately 1300 employees-Conducted Orientation for all new hires-Administered medical, dental, vision, life insurance plans and disability claims for leave of absences and FMLA

-Recruited, interviewed and selected candidates for employment in exempt and non-exempt positions-Built and maintained relationships with temporary agencies-Coordinated affiliate transfers-Managed Job Posting program-Prepared various monthly employment reports