• Promoted to Senior Software Test Analyst – May 2003• Member of lexis.com test team • Wrote and executed test cases to fully certify new features/products• Wrote Test Strategy documents that outlined the testing approach used to test a new feature/product• Wrote Requirements Traceability Verification Matrix (RTVMs) to keep track of requirements • Member of Academic test team from 8/00 – 8/02• Acted as Academic test team lead from 5/02 – 8/02• Acted as Point of Contact for the functional test team for the Qmigration project• Negotiated with outside departments to get approval on our Qmigration test plans• Kept functional test department aware of any updates/changes to the Qmigration project• Led Unix infrastructure and product releases• Posted daily metrics on the tester’s website for external use• Coached and acted as mentor for new software test analysts• Used Webteam/Webstar system to record problems found• Member of Tiger Team that met to evaluate/update internal templates• Attended weekly checkpoint meetings to provide project/product with updates to schedule• Analyzed Qsrch logs to find root cause of problems

• Responsible for creating and maintaining ids for certification and integration for all project/products • Help facilitate the creation of Courtlink and Total Litigator ids• Actively investigate and resolve internal and external issues with ids• Provide leadership and guidance to offshore team• Analyze, investigate, negotiate and resolve problems to ensure proper id setup• Maintain relationships with internal and external customers• Demonstrate understanding of product knowledge and customer requirements for personal and career development.• Influence and support fellow analysts with problem resolution and creation of documentation• Act as facilitator for internal groups with Internal Ids to ensure production ids are created as expected

• Promoted from CSR to Sr. CSR to Consultant• Provided telephonic technical support to existing and potential customers of LexisNexis• Support included Windows (3.1, WorkGroups, NT, 95), DOS, Macintosh, UNIX, DEC VAX and WANG• Created support documentation and trained other CSRs• Provided 2nd level technical support to other CSRs