Debbie Ruhl Email and Phone Number

Bring market-leading solutions to market to solve omnichannel payments needs for merchantsDrive year-over-year pipeline growth

Manage the commercialization team responsible for strategic product launches and initiativesDrive cross collaboration with Marketing, Field Strategy and Operations partners Create processes and identify efficiencies to deliver an exceptional end-to-end client experience

Served as the commercialization lead for the product organization at Chase Merchant Services, for Commercial Bank and Corporate & Investment Bank segments: - Go-to-market planning- Established readiness strategy with operations, sales, clients, and cross line of businesses - Developed and execute communication strategies- Supported teams for effective product delivery

Provide strategic consultation impacting health outcomes within a medical group of 8,000+ physicians, helping 4.0 M+ Kaiser Permanente patients live healthier lives Key contributions: Execute strategies for regional technology initiatives, leveraging data science and tools to maximize impact in care delivery - Create and implement scalable plans that align with organizational initiatives - Leverage knowledge of data systems to create efficiencies- Conduct performance improvement and carry out small tests of change - Evaluate outcomes and process measures Own the roadmap for the company’s first preventive care mobile app for patients, driving collaboration across interdisciplinary teams, resulting in 150% user growth over the last 12- Incorporate behavior change science and design thinking into user experience - Incorporate client feedback into iterations for each app release Own and launch the Your Surgery online portfolio, providing personalized care and outreach in surgery preparation for 20,000+ patients and growing- Define product strategy and its differentiating value from external competitor products- Lead multiple groups of physician leads and writers to develop outstanding content for patients - Identify an effective outreach strategy for patients prior to surgery- Evaluate impact of solution on operational measures Provide strategic consultation on implementation of workflows to integrate technology solutions across a dozen+ medical centers- Leverage working relationships across many stakeholder groups to secure buy-in on a solution - Propose and get approval on key metrics to define successful integration

Defined business requirements and partnered with physician leads on key patient engagement productsGuided Twitter team strategy on social media initiatives for patient connectivityExecuted regional adoption plan of KP Preventive Care mobile app for Northern California membersManaged the department’s internship program and served on recruiting team for new hires

Developed performance metrics and survey instruments with regular analytic reportingServed on a multidisciplinary Task Force to meet tobacco performance metrics

Developed lecture content and taught weekly lab sessions on data analysis and interpretation

Executed on communication plans for biotech, pharmaceutical and healthcare services clientsConducted competitive analysis and media monitoring for clients

Developed media content materials including press releases, fact sheets, Q&As